User overview for AT&T Business Messaging – Seat License Administrator

1. From the list on the left side of the screen, click Admin. Then, click Users.

   

2. The user list appears.

   

1. From the user administration screen, click + New User.

   

2. Select the radio button to the left of “Single” to add one user.

   

   Note: The “Multiple” users option requires a specific template link. A file must be uploaded.

   

   Note: Select the “Secure user” option to enable secure messaging. This option is unavailable if the Administrator does not have secure licenses available.

3. Fill in the required and desired fields with the appropriate information.
   Note: Check the checkbox to the left of “Activate Automatically”
4. Click Save Changes once complete.

   

5. A message box populates. Click OK.

   

1. On the User Administration screen, select the appropriate user.
2. Click the Options icon in the top right-hand corner of the screen.
   Note: The Options icon only appears once user(s) is selected.

   

3. Click Activate.

   

4. A message populates that the user is activated successfully.
5. Click OK.

   

1. On the User Administration screen, find the user you wish to edit.
2. Click the Options icon to the left of the user.

   

3. Click Edit.

   

4. Make the appropriate changes and click Save Changes.

   

5. A message populates that the user is updated successfully. Click OK.

   

1. On the User Administration screen, select the appropriate user.
2. Click the Options icon in the top right-hand corner of the screen.
   Note: The Options icon only appears once user(s) is selected.

   

3. Click Test.

   

4. A message populates that the test passed. Click OK.

   

The Administrator can remotely remove all Business Messaging data stored on a user’s mobile device (phone or tablet). The secure and non-secure data that will be removed includes all messages, attachments, contacts, and groups (private, public, and shared public), user name, password, and PIN.

This process does not apply to AT&T Business Notification Center (Web) accounts. To remove a Web user account, please refer to Deactivate a user.

1. On the User Administration screen, select the appropriate user.
2. Click the Options icon in the top right-hand corner of the screen.
   Note: The Options icon only appears once user(s) is selected.

   

3. Click Remote Wipe.

   

4. A message populates to confirm the remote wipe. Click Yes.

   

1. On the User Administration screen, select the appropriate user.
2. Click the Options icon in the top right-hand corner of the screen.
   Note: The Options icon only appears once user(s) is selected.

   

3. Click Deactivate.

   

4. A message populates that the user is successfully deactivated. Click OK.

   

1. On the User Administration screen, select the appropriate user.
2. Click the Options icon in the top right-hand corner of the screen.
   Note: The Options icon only appears once user(s) is selected.

   

3. Click Delete.

   

4. The user is deleted from the user list and no longer shows.

1. On the User Administration screen, select the appropriate user.
2. Click the Options icon to the left of the user.
3. Select Edit.

   

4. On the Edit User Profile screen, select the Secure user option.
   Note: If the Administrator does not have secure licenses available, then this option will be unavailable.
5. Select Save Changes.