AT&T Office@Hand

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Office@Hand: Editing the Outbound Caller ID settings of your own extension via web
Article #2739

How do I edit the Outbound Caller ID settings of my own extension via web?

Outbound Caller ID is a feature that displays your phone number to the party you are calling. This option also allows a user to block the caller ID of their phone numbers during outbound calls. As a default, your Outbound Caller ID is not blocked.

This article demonstrates how Account administrators and Users can edit the Outbound Caller ID settings using their Office@Hand Online account. The following topics are discussed in the article:

Accessing the Outbound Fax Settings for:

Modifying the Outbound Caller ID Settings

How Account administrators can access their own Outbound Caller ID Settings

  1. Logging in to your Office@Hand account.
  2. Hover under Admin Portal, then click My Extension.

    Hover under Admin Portal, then click My Extension.

  3. Click Settings.

    Click Settings.

  4. Click Outbound Calls / Faxes and select Caller ID.

    Click Outbound Calls / Faxes and select Caller ID.

  5. Edit the Outbound Caller ID settings.

How Users can access their own Outbound Caller ID Settings

  1. Logging in to your Office@Hand account.
  2. Click Settings.

    Click Settings.

  3. Click Outbound Calls / Faxes and select Caller ID.

    Click Outbound Calls / Faxes and select Caller ID.

  4. Edit the Outbound Caller ID settings.

Modifying the Outbound Caller ID Settings

The Outbound Caller ID settings let you choose different numbers to display during outbound calls. Depending whether you are an Account administrator or User, you will see the following options:

  • By Phone – Choose a number to display for your softphone, mobile phone, or desk phone.
  • By Feature – Choose a number to display for RingOut from Web, RingMe, Call Flip, Fax Number, and Additional Softphone.
  • Internal Calls – Click the checkbox to display your extension for internal calls.

Note: If you select Toll-Free number or Blocked as your Default Caller ID for any of your endpoints/calling features, you can also select an alternate local number to use in case we detect that your call will not go through.

Modifying the Outbound Caller ID Settings

When selecting Internal Calls

Note: Select this option if you want to display your extension as your Caller ID when making internal calls. All Office@Hand and IP phones will see the extension. Calls forwarded to external phones, like a mobile phone, will still show your complete direct phone number.

 

See Also:
Office@Hand: Outbound Caller ID Overview

Keywords: 2739, extensions, caller ID, settings, Edit, Outbound Caller ID, settings, extension