RingCentral Office@Hand from AT&T

Learn how to use features from RingCentral Office@Hand from AT&T. Access our self-help options including our How To Videos to set up and use this application to communicate with customers.

Back to product page

Upgrading your Office@Hand Service Plan to Editions
Article #6211

This article will provide you the scenarios in upgrading your Office@Hand Service Plan to Editions.

NOTE: To learn more about Office@Hand Editions, click here.

The following are the common scenarios in upgrading to Editions:

Scenario 1
Virtual or Premium Plan to Editions

Office@Hand Virtual and Premium users will not be upgraded to Editions automatically. If you wish to upgrade from Virtual or Premium Plan to Editions, you may call the AT&T Advanced Solutions Care at +1-866-563-4703.

NOTE:  Once you have upgraded to Editions, you will not be able downgrade to Virtual or Premium Service Plan.

Scenario 2
Standard Edition to Premium Edition

To upgrade from Standard to Premium Edition, you may call the AT&T Advanced Solutions Care at +1-866-563-4703.
NOTE:  Once you have upgraded from Standard Edition to Premium Edition, you will not be able to downgrade on your online account.

Scenario 3
Premium Edition to Standard Edition

To downgrade from Premium to Standard Edition, you may call the AT&T Advanced Solutions Care at +1-866-563-4703.

NOTE:  Once you have downgraded from Premium Edition to Standard Edition, you will not be able to upgrade on your online account.

Key words: Upgrading, Office@Hand, Service Plan, Editions