AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

Back to product page

Upgrading a User from Virtual to Premium via iOS
Article #2925

Virtual Users have the capability to do VoIP and Fax management through a virtual phone, Softphone or mobile apps. Premium Users have the capabilities of a Virtual user but will integrated desktop IP phone. You can change an extension’s type on your AT&T Office@Hand account from your mobile device. Follow the steps below to know how.

NOTE:  You need to be an account administrator to perform the following procedure.

Step 1:
Launch your AT&T Office@Hand mobile app.

Actions in the photo are explained in the text.

Step 2:
Tap Menu.

Actions in the photo are explained in the text.

Step 3:
Tap Settings.

Actions in the photo are explained in the text.

Step 4:
Tap Phone System.

Actions in the photo are explained in the text.

Step 5:
Tap Users.

Actions in the photo are explained in the text.

Step 6: 
Tap the extension you want to edit.

Step 7: 
Tap User Info.

Actions in the photo are explained in the text.

Step 8: 
Tap User Type.

Actions in the photo are explained in the text.

Step 9: 
Tap Premium then click Next.

Step 10: 
Tap Confirm then click OK.

Key words: Change Extension Type, IOS, Premium, Virtual, iOS App