AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Desktop App – Updating to the Desktop App from the Old Softphone |AT&T Office@Hand
Article #8265

How do I upgrade to the new Desktop App? How do I uninstall the older AT&T Office@Hand Softphone?

IMPORTANT: This article is for an older version of the Legacy Softphone and is no longer supported. For more information, go to AT&T Office@Hand: Download and Install the Desktop App.

AT&T Office@Hand is phasing out the Legacy Softphone in favor of the new AT&T Office@Hand for Desktop App. The new app features Call Monitoring, Heads Up Display (HUD), enhanced security and a lot of other exciting features not found in the legacy softphone.

Customers who haven’t yet upgraded to the AT&T Office@Hand for Desktop App and are still using the old softphone will receive a notification to upgrade to the AT&T Office@Hand for Desktop App, when launching the old softphone.

Clicking No on the prompt will close the softphone and will prevent the customer from using it.

Clicking Yes will immediately download the update.

After the AT&T Office@Hand for Desktop App has been installed, the old softphone will have to be uninstalled so that the new one will work properly.

Uninstalling the Softphone Close the Application

  1. Click Show hidden icons.

    Click Show hidden icons.

  2. Right click the Softphone icon and then select Exit.

    Right click the Softphone icon and then select Exit.

  3. Click Yes to confirm.

Uninstall the Application

  1. Click Start > Control Panel.
  2. Click Uninstall Program under Programs.
  3. Select AT&T Office@Hand from AT&T Softphone and then click Uninstall.

Key Words: uninstall, legacy softphone, softphone