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Troubleshooting Assisted Cisco / Linksys IP Device Provisioning – Failed prompt
Article #4599

How do I resolve Assisted Cisco / Linksys IP Device Provisioning – Failed prompt?

This article will guide you on how to resolve Assisted Cisco / Linksys IP Device Provisioning – Failed prompt.

Scenario

After following the Online Assisted Provisioning processes on existing 3rd Party Cisco/Linksys IP phones from the online account, you encountered the Assisted Cisco / Linksys IP Device Provisioning – Failed error prompt. 

  • You need assistance on how to setup and/or provision their existing 3rd Party Cisco/Linksys IP phones.
  • You need assistance because the online assisted provisioning steps failed on existing 3rd Party Cisco/Linksys IP phones.

IMPORTANT:  These troubleshooting steps only applies to the following Cisco / Linksys IP phone models found under the online account assisted provisioning page:

Model
Cisco Linksys 1001 ATA
Cisco Linksys 2000 ATA
Cisco Linksys 2102 ATA
Cisco Linksys 3000 ATA
Cisco Linksys 3102 ATA
Cisco Linksys 921 Phone
Cisco Linksys 941 Phone
Cisco Linksys 962 Phone
Cisco Linksys PAP2-NA ATA
Cisco Linksys PAP2T ATA
Cisco SPA-122 ATA
Cisco SPA-301 Desk Phone
Cisco SPA-303 Desk Phone
Cisco SPA-501G Desk Phone
Cisco SPA-502G Desk Phone
Cisco SPA-504G Desk Phone
Cisco SPA-508G Desk Phone
Cisco SPA-509G Desk Phone
Cisco SPA-525G2 Desk Phone
Cisco SPA525G Advance Executive Color IP Phone
Cisco SPA922 1-line IP Phone

To resolve this, perform the following troubleshooting steps:

Troubleshooting 1
Troubleshooting 2
Troubleshooting 3

Troubleshooting 1

Follow the same online assisted provisioning processes and/or steps from your online account.

  1. Go to Phone System.
  2. Click Phones & Devices.
  3. Select the existing Cisco / Linksys 3rd Party Phone and/or Digital Line you want to provision.
  4. Click on the Setup and Provision link.
  5. Select your phone model to begin: under the Cisco / Linksys IP Device lists in the drop down menu option then click the Next button.
  6. Enter the IP Address of the Cisco / Linksys IP Device that you want to provision and click on the Next button.

Troubleshooting 2

Under the Assisted Provisioning – Step 3 page, take note of the JavaScript run applet and/or pop-up that shows up at the bottom of the screen for 3-15 seconds and click on the “Show all content” button as shown on the screen shot below.

  1. This JavaScript run applet and/or pop-up if not clicked prevents all the data previously selected and/or entered (example: IP Address) to be transmitted online which is the cause of the provisioning Error Message: “Assisted Cisco / Linksys IP Device Provisioning – Failed”.
  2. If you are on a remote session, make sure that you scroll down at the bottom of the page quick enough to see this JavaScript run applet and/or pop-up option as it normally shows up for just 3-15 seconds depending on the browser’s Pop-up Settings.
  3. Wait for the online account page to reload after you clicked on the Show all content button.

Troubleshooting 3

Repeat the same online assisted provisioning processes and/or steps from the customer’s online account.

  1. Select the existing Cisco / Linksys 3rd Party Phone and/or Digital Line you want to provision.
  2. Click on the Setup and Provision link.
  3. Select your phone model to begin: under the Cisco / Linksys IP Device lists in the drop down menu option then click the Next button.
  4. Enter the IP Address of the Cisco / Linksys IP Device that you want to provision and click on the Next button.
  5. Click the Done button.

You have now successfully completed Assisted Cisco/Linksys IP Device Provisioning.

Keywords: viipfr, phone setup, assisted cisco linksys device provisioning failed, failed online assisted provisioning, cisco ip phones, linksys ip phones, existing 3rd party ip phones, troubleshooting, provisioning, failed, prompt, 4599