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Deskphones – Polycom – Transfer Calls
Article #8381

This article provides steps for transferring calls using a Polycom phone.

How to transfer calls on a Polycom phone

Consultative Transfer

The steps below assumes that your phone’s default transfer type is set to Consultative.

  1. While on a call, press the Transfer Key.
  2. Enter the Extension number, Local or Long Distance phone number.
  3. Press Transfer.

Blind Transfer

The steps below assumes that your phone’s default transfer type is set to Blind.

  1. While on a call, press the Transfer Key.
  2. Enter the transfer target extension number, local or long distance phone number.
  3. Wait for couple of seconds for the transfer to complete automatically, or press the # (Hash key) to dial out.

Transfer Directly to Voicemail

The steps below assumes that your phone’s default transfer type is set to Blind.

  1. While on a call, press the Transfer Key.
  2. Enter *0 (asterisk and then zero), and transfer target extension number.
  3. Wait for couple of seconds for the transfer to complete automatically, or press the # (Hash key) to dial out.

Key Words: transferring live calls, routing to extension, transfer to extension voicemail, Polycom, Cisco, Desk Phones, number transfer, VVX