AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

Back to product page

Transfer Calls to Another Extension on the AT&T Office@Hand App – Mobile
Article #35363

This article will guide you on how to transfer calls to another extension using the AT&T Office@Hand App Mobile

AT&T Office@Hand App allows Users to transfer calls with the following options: Ask First, Transfer Now and, To Voicemail.

Transfer Now, also known as a cold transfer lets you transfer a calls directly to an extension or contact without the need to talk to them first.

Ask First, also known as a warm transfer lets you speak with the person before transferring them a call.

To Voicemail gives you the option to transfer a call to your target contact’s voicemail. These options are beneficial if you want to make sure your transferred calls will be connected accordingly to the other recipient.

Transfer Calls on the AT&T Office@Hand App iOS

How to Warm Transfer a Call

  1. During a call, tap Call Actions > Transfer.
  2. Select a contact from the list or tap the dialer to dial the number.
  3. Tap Ask First. You will then have the chance to talk to the other party before transferring the call.
  4. Tap Transfer button to complete.

How to Cold Transfer a Call

  1. During a call, tap Call Actions > Transfer.
  2. Select a contact from the list or tap the dialer to dial the number.
  3. Tap Transfer Now and the call will be transferred right away.

How to Transfer to Voicemail

NOTE: When a User is in a three-way call, they won’t be able to make a warm transfer to a fourth person. To Voicemail is ONLY available to contacts, extensions or direct number under the same AT&T Office@Hand account.

  1. During a call, tap Call Actions > Transfer.
  2. Select a contact from the list or tap the dialer to dial the number.
  3. Tap To Voicemail. The call will be transferred to the recipient’s voicemail.

Transfer Calls on the AT&T Office@Hand App Android

How to Warm Transfer a Call

  1. During a call, tap Call Actions > Transfer.
  2. Select a contact from the list or tap the dialer to dial the number.
  3. Tap Ask First. You will then have the chance to talk to the other party before transferring the call.
  4. Tap Transfer button to complete.

How to Cold Transfer a Call

  1. During a call, tap Call Actions > Transfer.
  2. Select a Contact from the list or tap the Dialer to dial the number.
  3. Tap Transfer Now and the call will be transferred right away.

How to Transfer to Voicemail

NOTE: When a user is in a three-way call, they won’t be able to make a warm transfer to a fourth person. “To Voicemail” is ONLY available to contacts, extensions or direct number under the same AT&T Office@Hand account.

  1. During a call, tap Call Actions > Transfer.
  2. Select a contact from the list or tap the dialer to dial the number.
  3. Tap To Voicemail. The call will be transferred to the recipient’s voicemail.