AT&T Office@Hand

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Login – Single Sign-On | Frequently Asked Questions | AT&T Office@Hand
Article #8813

This article contains the frequently asked questions regarding AT&T Office@Hand Single Sign-On. Single Sign-On allows employees in a company to access all the company application with one set of credentials.

TABLE OF CONTENTS

  1. What is Single Sign-On (SSO)?
  2. Who is eligible for SSO?
  3. What are the requirements for SSO?
  4. What is the process if an SSO-enabled company adds new users?
  5. Where can AT&T Office@Hand customers use SSO?
  6. What notification will AT&T Office@Hand send out after SSO is enabled?
  7. In case the SSO server fails or the customers are unable to sign in with SSO, what should they do?
  8. How can AT&T Office@Hand customers set-up their SSO settings?
  9. Is there any guideline I need to follow in order to successfully set up for SSO?
  10. How long does it take to set up my account for SSO?
  11. Can I maintain my Office@Hand credentials after set up with SSO?
  12. How long can i remain logged in with SSO?

 

  1. What is Single Sign-On (SSO)?

    Single Sign-On allows employees in a company to access all the company application with one set of credentials. Depending on the company, the credentials can include email, phone number or username along with the password. The company routes all logins through an IDP (Identity Provider) with which the company has a purchased license. The IDP usually hosts a login page for the employees to enter their company credentials before entering any application. Single Sign-On provides better security with the central authentication point, limiting the possibility of phishing.
  2. Who is eligible for SSO?

    Any AT&T Office@Hand Office Premium and Enterprise accounts are eligible for SSO. The Account Administrators will see SSO under Tools on the top navigation menu.
  3. What are the requirements for SSO?

    An IDP (Identity provider) which supports SAML 2.0 is required. Most IDPs in the industry support SAML2.0, but it should still be confirmed before the SSO implementation.
  4. What is the process if an SSO-enabled company adds new users?

    The new user will receive an activation email for the accounts to setup their PIN number & security questions. The email will include instructions for them to sign in with SSO.
  5. Where can AT&T Office@Hand customers use SSO?

    Single Sign-On can be used on the Online Account, Office@Hand Mobile App, and Office@Hand Desktop App only. Customers still need to use their AT&T Office@Hand credentials if they want to use Office@Hand Meetings.  
  6. What notification will AT&T Office@Hand send out after SSO is enabled?

    AT&T Office@Hand will not send any notifications. A customer will need to send out the notification and let their employees know about the change after SSO is enabled.
  7. In case the SSO server fails or the customers are unable to sign in with SSO, what should they do?

    You can reach out to Office@Hand Customer Support. The Office@Hand Support team can manually reset the password and send the temporary password to your account.
  8. How can AT&T Office@Hand customers set-up their SSO settings?

    Account Administrators can go to Admin Portal > Tools > Single Sign-on. Account Administrators can select Set up SSO by yourself or Contact Customer Support. See Office@Hand: Setting up Single Sign-on for the detailed steps.
  9. Is there any guideline I need to follow in order to successfully set up for SSO?

    In order to finish the SSO process, there cannot be any duplicate email within the account or across multiple account for account validation purpose.

  10. How long does it take to set up my account for SSO?

    After the initial call with Office@Hand support, the whole process should be done within two (2) weeks.

  11. Can i maintain my Office@Hand credentials after set up with SSO?

    Account Administrators can set whether users can maintain Office@Hand credentials or not on the SSO setup page. When disabled, users can only login through SSO.

  12. How long can i remain logged in with SSO?

    This depends on the how long Idp is set for session time-out.  As long as the Idp is granting active session, users will remain logged in.

See Also:
SAML Reference

Keywords: 8813, single sign on, online account, login, sso, single sign-on, log in, Customer Support, Enterprise, Premium