AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

Back to product page

Setting up your online account using the Admin Express Setup
Article #2913

AT&T Office@Hand Express Setup Overview

Account Administrators can now set up their account using the Express Setup. Once the account has been created and an implementation appointment has been scheduled, the Administrators will receive an email that contains a link to the account activation page and the Express Setup.  

Note:  The activation link will only be available for 48 hours.

The Express Setup will assist Admins with setting up their Company Details and Phone System. Below are the steps involved:

  1. Activate your account and set up Account Security
  2. Set up your Company Info
    i.    Set up your Users
    ii.    Set up your Company Greeting
    iii.    Set up your Operator Extension
  3. Set up your Phone System
    i.    Set up My Info
    ii.    Set up Call Forwarding
    iii.    Set up Voicemail Greeting
  4. Review the following details:
    •    Company Info
    •    Company Greeting
    •    Users and Operator
    •    Your personal information
    •    Call Handling
    •    Voicemail

Activate your account and set up Account Security

  1. Click the activation link from your email

  2. Create a password used to log in to your online account. Follow the password criteria when creating a password. Once done, click Continue.

    Note: For Google tagged accounts, you may skip setting up an Office@Hand password and log in to your account using your Google account. Go to Office@Hand: Login Integrations for more information about using Google email as your login.

  3. Create a PIN used to check your voicemail messages via the phone. Follow the PIN criteria when creating a PIN. Once done, click Continue.

  4. Select a security question and enter your answer. Once done, click Continue.

    Your account is now activated. Set up your AT&T Office@Hand System starting with Company Info. Click Next.

Set up your Company Info

Set up your Users

Setting up this section allows you and your users to do the following:

  • Assign an extension to each user
  • Allow Users to set up their own extension settings.
  • Select a User to be the operator
  • Allow Callers reach your Users by the dial-by-name directory
  1. Click Set up Now.

  2. Your own information is already pre-set up during the order process. Fill out the rest of the information for your users and click Next.

Set up your Company Greeting

Callers will hear a default company greeting when they dial your company number.  Click Keep Default to keep the default greeting or record a customized one. Follow the steps below to know how.
Note:  You may skip the steps any time.

  1. Click Customize.

    You can either Record Over the Phone or Import an audio file.

Record over the Phone

Enter your phone number in the “Call Me At” field and click Call.
AT&T Office@Hand will call you to record your custom greeting over the phone.
Click Next when done.

Import Audio File

Click Browse to select your audio file and click Attach.
Once done, click Next.

You have now set up your Company Greeting. You will then proceed to set up your Operator Extension.

Set up your Operator Extension

When callers dial your company number and press 0, they will be routed to your assigned operator by default. You can click Keep Default to keep the default operator or change your operator. Follow the steps below.

Note:  You may skip the steps any time.

  1. Click Change Operator.

  2. Select a User and then, click Save.

    Note: If the phone is not answered, the assigned user will receive all company voicemail messages.
    You have now changed your operator voice mail. You will now proceed to set up your personal information.

Set up your Phone System

Set up My Info

  1. Set up your phone system with My Info and fill in the necessary information under Regional Settings. Click Continue.

    Note:  Click the Pencil button on My Info to edit your information and click Save.

  2. Fill in the necessary Details in Emergency Calling. Click Agree and Continue.

Set up Call Forwarding

  1. You can click on Ring only my primary phone to route all incoming calls to your phone or click Yes, add phones to set up another phone to receive calls.
    Note:  You may skip the steps any time.

  2. On the Add Phone Numbers window, click the drop down arrow to select the phone.

    You can also click the Add Additional Phones button to add other phones. Click the x button to delete. Click Next when done.

  3. On the Call Handling window, select whether Simultaneously or Sequentially to set the order on how you would like your services to answer incoming calls. Click Next when done.

Simultaneously


Sequentially


Note: You can click on Ring only my primary phone to proceed on setting up Voicemail Greeting.

Set up Voicemail Greeting

Callers will hear a default company greeting when they dial your company number.  Click Save to keep the default greeting or record a customized one.
Note:  You may skip the steps any time.

If you would like to have a customized greeting, Click Custom. You can either Record over the Phone or Import an audio file.

Record over the Phone

Enter your phone number in the “Call Me At” field and click Call.
AT&T Office@Hand will call you to record your custom greeting over the phone. Your custom greeting will be recorded and activated. Press the Play button to listen and press to re-record your custom greeting.
Click Save when done.

Import Audio File

Click Browse to select your audio file and click Attach.
Once done, click Save.

You will then be asked to review your details.  

Review

You can still review the following details by clicking Change any time to modify your information. If you don’t have changes or when done reviewing, scroll down and click Confirm Setup.

Company Info

Company Greeting

Users and Operator

Your personal information

Call Handling

Voicemail

You have now finished the setup. You have the option where you can download the mobile apps and the free AT&T Office@Hand Desktop App. Click Finish to exit.

Congratulations! You have now completed the initial set up. You can now go to your account and use you AT&T Office@Hand account.

See Also:
Office@Hand [ADMIN] Scheduling an implementation appointment

Keywords:  2913, express setup, overview, set up