Setting up the Salesforce CRM Call Center
To set up Salesforce Call Center, follow the steps below.
NOTE: You have to be a System Administrator of Salesforce.com to access this feature.
Log on to your Salesforce.com instance as the System Administrator.
Click your name, and select Setup.
Located on the left hand side, in the App Setup section, click Customize and select Call Centers.
Import the Call Center Definition File.
Select the downloaded Call Center Definition file from RingCentral Office@Hand from AT&T and click Import.
NOTE: The Call Center Definition file is in .XML format
You have now successfully set up the Salesforce Call Center feature.
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