AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Screening, Greeting & Hold Music Set up Connecting Message | AT&T Office@Hand
Article #4475

Set the recorded message you want callers to hear to let them know the call will now be transferred to your line.

Follow the steps below to learn how to configure this setting.

Screening, Greeting & Hold Music – Set up Connecting Message

  1. Under Connecting Message, click the Enable check box and then click Edit to modify. You can select between Default or Custom for your Connecting Message.

    Under Connecting Message, click the Enable check box and then click Edit to modify. You can select between Default or Custom for your Connecting Message.

    Selecting Custom will give you three (3) options:

    Selecting Custom will give you three (3) options

    1. Phone – Selecting this option will let AT&T Office@Hand call you to record your custom greeting over the phone.
    2. Computer microphone – Select this option when you want to record the greeting using your computer’s microphone.
    3. Importing – This option allows you to upload a pre-recorded audio file stored from your computer/device. It is recommended using the .wav or .mp3 audio formats for better audio quality:
      • CCITT u-Law (G711a), 8 kHz, 8-bit, mono
      • PCM, 8 kHz, 16-bit, mono
        Note: Selecting any of the options will allow you to click Play Play button to listen to your recording and click the Record button record button to upload a different file. You can also click the Download button Download button to download a copy of the greeting.
  2. Click Done.
  3. Click Save when redirected back to Screening, Greeting & Hold Music to confirm.

See Also:
Screening, Greetings & Hold Music – Overview | AT&T Office@Hand

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