Private: AT&T OfficeDirect℠

Learn how to take advantage of AT&T OfficeDirect℠, our unique solution that enables you to route calls over qualified AT&T wireless services based on customer-determined routing policies. AT&T OfficeDirect℠ is available for use with a variety of compatible mobile voice devices, and AT&T OfficeDirect℠ can be enabled on the compatible device without the need of a software client, promoting enhanced productivity.

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Setting up simultaneous ringing using the Mobile Assistant for AT&T OfficeDirect

Note: In order to take advantage of sequential or simultaneous ringing when the user receives calls, a “Ring List” needs to be created via the Mobile Assistant.

  1. From the AT&T Business Direct/Premier home page, enter your Username and Password.
  2. Click/tap Log In.
  3. Optional: Click/tap the checkbox in front of “Remember my username” to allow your browser to remember your username and password.
    Note: If you do not have an AT&T Business Direct/Premier username and password, click on the Register link or click First-time User Tutorial for directions.     

    Steps 1-3

  4. Click/tap the Plans & Features tab.
  5. Click/tap Manage OfficeDirect/OfficeReach.
  6. Under “Quick Links”, click/tap OfficeDirect/Office Reach.

    Steps 4-6

  7. Click/tap Ring Lists.

    Step 7

  8. Enter a name in the box next to “Ring List Name”.
  9. Click/tap the radio button next to “Simultaneous Ring”.
    Note: The radio button defaults to “Simultaneous Ring” (all of the numbers in the list ring at the same time).

    Steps 8-9

  10. Click/tap Add.
  11. Select desired type from the “Number Type” dropdown. (For this example, we use a custom number.)
    Note: Mobile – Populates the list automatically with the user’s provisioned mobile number.
               Desk – Populates the list automatically with the user’s provisioned office/desk number.
               Custom – User’s may elect to provide a user-defined 10 digit domestic number.

    Steps 10-11

  12. Click/tap in the box to the right of “Phone Number” and enter the 10 digit number.
  13. Click/tap OK.

    Steps 12-13

  14. Use the dropdown to select the number of times the phones ring before going to voicemail.

    Step 14

  15. Click/tap Save.
  16. Click/tap OK.

    Steps 15-16

  17. The Ring List settings save and are set as the default Ring List.

    Step 17