RingCentral Office@Hand from AT&T

Learn how to use features from RingCentral Office@Hand from AT&T. Access our self-help options including our How To Videos to set up and use this application to communicate with customers.

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Setting Up Preset Call Dispositions on the Office@Hand Salesforce App
Article #7671

The Office@Hand Cloud App for Salesforce includes the capability to provide a list of preset call dispositions to your end users to make logging calls quick and easy.

Follow these steps to setup call dispositions on the Office@Hand Salesforce app.

Step 1:
Log into Salesforce.com as the System Administrator.

Step 2:
Click your name, and select Setup.

Image of step 2.

Step 3:
Located on the left hand side, in the App Setup section, click Activities, and then click Task Fields.

Image of step 3.

Step 4:
Under Task Subject Picklist Values, click New.

Image of step 4.

Step 5:
Enter a name for the new Disposition.

Step 6:
Click Save all the way out.

See also:
Office@Hand App for Salesforce.com Overview #7164