Network – Netgear Router Port Forwarding and Port Triggering | AT&T Office@Hand
How do I set up port forwarding or port triggering on my Netgear router?
Port Triggering and Port Forwarding are NAT/firewall-related features and functions. These features are available on most, if not all, SOHO (Small Office Home Office) routers; they are usually not available on higher-end routers or firewalls. Port Triggering and Port Forwarding, DO NOT contribute to QoS/call-quality improvements.
Set up Port Triggering or Port Forwarding only if:
- Security changes were made to your network configuration, or router, and are now unable to make calls using the AT&T Office@Hand phone system, or experiencing one-way audio. This is due to connectivity issues to/from AT&T Office@Hand’s SIP servers.
- You installed a new router. After confirming that internet connectivity is OK, and the phone is powered on, and you still are unable to make calls using the AT&T Office@Hand system, or experiencing one-way audio, then port triggering or port forwarding may be necessary.
Follow the steps below to proceed:
- Access your router’s web-based setup page.
- On the left navigation pane, under the Advanced category, click Port Forwarding/Port Triggering.
- Select Port Forwarding.
- Click the Add button to create a custom service.
- Create a service name for the port to be forwarded in the Service Name field.
- Set the Service User to Any.
- Choose UDP for the Service Type and enter the port number in the Triggering Port field.
- Under the Required Inbound Connection section, set the Connection Type to UDP.
- Indicate the Starting Port and Ending Port for the AT&T Office@Hand service:
- 5060-5090 for the first service name
- 16384-16482 for the second service name
- 8000-8200 for the third service name
- Click the Apply button to save the changes.
- Login to your Netgear router’s web-based setup page.
QUICK TIP: This can be done by going to www.routerlogin.com or by typing the router’s IP address on your browser’s address bar. Enter your login credentials on this page.
- Under the Advanced section, click the Port Forwarding / Port Triggering link.
- Select the Port Triggering radio button.
- Click the Add button.
- Enter the following values on the Port Trigger Service page:
- Check Enable
- Service Name: Office@Hand
- Outgoing Start Port: 5060
- Outgoing End Port: 5090
- Incoming Start Port: 5060
- Incoming End Port: 5090
- Click Apply.
- Repeat steps 4 to 6 for port ranges 8000 to 8200 and 16384 to 16482.
- Check the Turn on Port Triggering box then click Apply.
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