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Setting up Port Forwarding or Port Triggering on a Linksys router
Article #5204

How do I set up port forwarding or port triggering on a Linksys router?

Port Triggering and Port Forwarding are NAT/firewall-related features and functions. These features are available on most, if not all, SOHO (Small Office Home Office) routers; they are usually not available on higher-end routers or firewalls.  Port Triggering and Port Forwarding, DO NOT contribute to QoS/call-quality improvements.

Set up Port Triggering or Port Forwarding only if:

  1. Security changes were made to your network configuration, or router, and are now unable to make calls using the RingCentral phone system, or experiencing one-way audio.  This is due to connectivity issues to/from RingCentral’s SIP servers.
  2. You installed a new router. After confirming that internet connectivity is OK, and the phone is powered on, and you still are unable to make calls using the RingCentral system, or experiencing one-way audio, then port triggering or port forwarding may be necessary.

Follow the steps below to proceed:

Port Forwarding
Port Triggering

Port Forwarding

  1. Access your Linksys router’s web-based setup page.
  2. Click Applications & Gaming > Port Range Forwarding.
  3. Under the Application Name column, enter “RingCentral_x” to represent the software.
    Note:  The symbol “x”represents the number in the name series.
  4. Enter the port numbers of the computer application in the required fields.  Check each box under Enabled to activate.
    Note:  The range of port numbers for the RingCentral service is 5060-5090, 8000-8200 and 16384-16482.  Follow the attributes indicated in the image below.

    Actions in the photo are explained in the text.

    Note:  The image may differ depending on the model of your Linksys router.
    Click Actions in the photo are explained in the text. .

Port Triggering

  1. Access the router’s web-based setup page.
    QUICK TIP: This can be done by entering the IP address of your router on a web browser’s address bar.
  2. Click Applications & Gaming.
  3. Select Port Range Triggering.
  4. Under the Application Name column, enter “RingCentral” to represent the software.

    Enter RingCentral under the Application Name column.

  5. Enter the port numbers of the computer application in the required fields.
    Note:  The range of port numbers for the RingCentral service is 5060-5090.
  6. Click Actions in the photo are explained in the text. .

Keywords:  port forwarding, port triggering, forward, trigger, port, linksys, router, 5204

 


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