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Network – D-Link Router Port Forwarding and Port Triggering | AT&T Office@Hand
Article #5203

Port Triggering and Port Forwarding are NAT/firewall-related features and functions. These features are available on most, if not all, SOHO (Small Office Home Office) routers; they are usually not available on higher-end routers or firewalls. Port Triggering and Port Forwarding, DO NOT contribute to QoS/call-quality improvements.

Network – D-Link Router Port Forwarding and Port Triggering

Port Triggering and Port Forwarding are NAT/firewall-related features and functions. These features are available on most, if not all, SOHO (Small Office Home Office) routers; they are usually not available on higher-end routers or firewalls. Port Triggering and Port Forwarding, DO NOT contribute to QoS/call-quality improvements.

Set up Port Triggering or Port Forwarding only if:

  1. Security changes were made to your network configuration, or router, and are now unable to make calls using the AT&T Office@Hand phone system, or experiencing one-way audio. This is due to connectivity issues to/from AT&T Office@Hand’s SIP servers.
  2. You installed a new router. After confirming that internet connectivity is OK, and the phone is powered on, and you still are unable to make calls using the AT&T Office@Hand system, or experiencing one-way audio, then port triggering or port forwarding may be necessary.

Follow the steps below to proceed:

  • Port Forwarding
  • Port Triggering

Port Forwarding

  1. Access the router’s web-based setup page. This can be done by entering the IP address of your router on a web browser’s address bar.
  2. Click the Advanced tab.
  3. On the left panel, click on Application Rules, then supply the necessary info on the table.
    Make sure to put a tick mark on the rule to activate/enable it.
    Name: AT&TOffice@Hand
    Port Trigger: 5060-5090 and 16384-16482
    Port Firewall: 5060-5090 and 16384-16482
    Traffic Type: UDP for both fields
    Schedule: Always
  4. Click Save Settings to apply the changes.

Port Triggering

  1. Access the router’s web-based setup page. This can be done by entering the IP address of your router on a web browser’s address bar.
  2. Click the Advanced tab.
  3. On the left panel, click on Application Rules, then supply the necessary info on the table.
    Make sure to put a tick mark on the rule to enable it.
    Name: AT&TOffice@Hand
    Port Trigger: 5060-5090, 8000-8200 and 16384-16482
    Port Firewall: 5060-5090, 8000-8200 and 16384-16482
    Traffic Type: UDP for both fields
    Schedule: Always
  4. Click Save Settings to apply the changes.

Key Words: routers, dlink, 5203, port forwarding, port triggering, forward, trigger