AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Setting up Holiday Hours on Your Account
Article #2606

How do I set my holiday hours?

Setting up a User’s holiday hours can be configured in the Office@Hand online account under the Advanced Call Handling section. This allows you to create a call handling rule to manage calls based on specific time and date.

Setting Up Holiday Hours
Select How to Handle Incoming Calls

Setting Up Holiday Hours

  1. Log in to your Office@Hand online account.
  2. Click Settings.

    Click Settings.

  3. Click Call Handling and Forwarding > Advanced.

    Click Call Handling and Forwarding > Advanced.

  4. Click Add Rule.

    Click Add Rule.

  5. Set a name for the rule you are about to create.
    Note:  In this example, we have used July 4th holiday ad the name rule.

    Set a name for the rule you are about to create.

  6. Click the Date and/or Time check box and click Next.

    Click the Date and/or Time check box and click Next.

  7. Select Specific Date Range.

    Select Specific Date Range.

  8. You will have a chance to review the Date and Time before clicking Next. You can click the  to delete the entry. You can then re-enter the correct Date and Time, and then click Next to proceed.

    You can review the Date and Time before clicking Next.

  9. You will be able to see the Conditions Summary where you can edit the Date and Time for the last time by clicking on . Click Next.

    Click Next

  10. Select How to Handle Incoming Calls

    Forward Calls
    Take Messages Only
    Play Announcement Only
    Unconditional Forwarding

Forward Calls

  1. Select Forward Calls.

    Select Forward Calls.

  2. Click Screening, Greeting and Hold Music, and configure to your preferred settings.

    Click Screening, Greeting and Hold Music, and configure to your preferred settings.

  3. Click Call Handling & Forwarding, and configure to your preferred settings.

    Click Call Handling & Forwarding, and configure to your preferred settings.

  4. Click Messages, and configure to your preferred settings. Click Done.

    Click Messages, and configure to your preferred settings. Click Done.

Take Messages Only

This option sends callers directly to voicemail.

  1. Select Take Messages Only.

    Select Take Messages Only.

  2. Click Voicemail Greeting to configure what your callers will hear before they leave their voice message. You can keep the default settings, or you can customize by recording your greeting or uploading a pre-recorded audio file.

    Click Voicemail Greeting.

  3. Click Message Recipient.

    Click Message Recipient.

  4. Click the radio button of the extension where the voicemail messages will be saved and then, click Save.

    Click the radio button of the extension where the voicemail messages will be saved and then, click Save.

Play Announcement Only

Play a pre-recorded announcement and end the call afterwards.

Play a pre-recorded announcement and end the call afterwards.

Unconditional Forwarding

Select if you want to forward the call to a different phone number without having to go through your greeting settings. This option is good when you want the call to go directly to your personal voicemail when you don’t pick-up. Enter the phone number on the field provided.

Unconditional Forwarding.

Keywords: 2606, extension, custom rules, settings, call screening, call handling, extension settings, adding custom rule, how to add rule