AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

Back to product page

Advanced Call Handling ­ Set Custom Rule based on Date/Time | AT&T Office@Hand
Article #3795

Advanced Call Handling Rules can be set for Holidays, Sick days or any other situation where you will need the calls rerouted. This article will guide you, as a User, in setting up an Advanced Call Handling rule on your extension to manage calls based on specific time and date, and give you a general idea in handling calls during holidays, vacation, etc.

Advanced Call Handling ­ Set up Custom Rule based on Date/Time

  1. Log in to your Office@Hand account
  2. Click Settings, then click Call Handling & Forwarding.
  3. Select Advanced and click + Add Rule.
  4. Set a name for the rule you are about to create.
    In this example, you will create a Call handling rule to be applied on Independence day 2018.
  5. Click on Date and/or Time and select Specific Date Range.
  6. Set the Date and Time when the rule will be applied and click Next.
    Note: Click Plus sign add icon icon to add another schedule.
  7. Configure the Call Handling for your custom Holiday Hours rule. Follow the step­-by­-step on­screen instructions.

 

Action Description
Forward Calls Select if you want to forward the call to multiple phone numbers in a specific order and have your Office@Hand greeting settings apply.
Take Messages Only Send callers to voicemail.
Play Announcement Only Play a pre­recorded announcement and end the call afterwards.
Unconditional Forwarding Select if you want to forward the call to a different phone number without having to go through your ATT Office@Hand greeting settings. This option is good when you want the call to go directly to your personal voicemail when you don’t pick­up.

Forward Calls

Select this action if you want to forward the call to multiple phone numbers in a specific order and have your greeting settings apply.

  1. Select Forward Calls.
  2. Click Screening, Greeting and Hold Music, and configure your preferred settings.
  3. Click Call Handling & Forwarding, and configure your preferred settings.
  4. Click Messages, configure your preferred settings, then click Done.
  5. Click Save. The custom rule that you created will be listed under the Advanced Call Handling rules.

Take Messages Only

This option will send your callers directly to your voicemail.

  1. Select Take Messages Only.
  2. Default Voicemail Greeting
    “Your call has been forwarded to the voicemail for <your name>. No one is available to take your call. At the tone, please record your message. When you’ve finished recording, you may hang up or press the # key for more options.”
    Click Edit under Voicemail Greeting to configure what your callers will hear before they leave their voice message.
  3. The voicemail messages are saved in your mailbox by default. If you want to save your voicemail message in another Extension’s mailbox, select the name of the Extension that will receive your voicemail messages, and then click Save.
  4. Click Save. The custom rule that you created will be listed under the Advanced Call Handling rules.

Play Announcement Only

Play a pre­recorded announcement and end the call afterwards.

  1. Select Play Announcement Only.
    Note: The Default Announcement says “No one is available to take your call. Thank you for calling. Goodbye!”. If you want to use the default announcement, click Done. If you want to use your own announcement, proceed to Step 2 below.
  2. Click Edit under Announcement Greeting.
  3. Click Custom. There are 3 ways to customize the Announcement. Follow the on­screen steps to continue with your selected option.
    • Record Over the Phone
    • Record Using Computer Microphone
    • Import
  4. Click Save.

Unconditional Forwarding

Select if you want to forward the call to a different phone number without having to go through your greeting settings. This option is good when you want the call to go directly to your personal voicemail when you don’t pickup.

  1. Select Unconditional Forwarding.
  2. Enter the phone number on the field provided, and then click Save.

Related articles:
Advanced Call Handling ­ Set Custom Rule Based on Called Number | AT&T Office@Hand
Advanced Call Handling ­ Set up Advanced Custom Answering Rules | AT&T Office@Hand

Keywords: Advanced Call Handling, Setting up rules, specific dates, weekly schedule, 3795