AT&T Office@Hand

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Setting a Rule Based on Date and/or Time
Article #3795

How do I set up a rule based on date range with a weekly schedule?

Setting up a rule based on date range can be configured in your online account’s Advanced Call Handling section. This rule will help Administrators and Users manage calls based on date range with a weekly schedule.

This article shows how Users and Administrators can set this up. Click the link corresponding to your role to learn how to create this rule on your account:

User (can only view and edit your own extension’s settings)
Administrator (can view and edit other user’s settings)

Users

  1. Click Settings > Call Handling & Forwarding.

    Click Settings > Call Handling & Forwarding.

  2. Under Call Handling & Forwarding, click Advanced > Add Rule.

    Under Call Handling & Forwarding, click Advanced > Add Rule.

  3. Click Add Rule.

    Click Add Rule.

  4. Enter the Rule name to help you identify the custom Call handling rule that you are creating, and then click Next

    Enter the Rule name to help you identify the custom Call handling rule that you are creating, and then click Next. 

  5. Click the Date and/or Time checkbox.

    Click the Date and/or Time checkbox.

    Note: The Date and/or Time settings will populate. Continue to Select When This Rule Should be Active.

 

Administrators

  1. Click Users, and then select the extension or User that you wish to configure.

    Click Users, and then select the extension or User that you wish to configure.

  2. On the selected User’s info, click Call Handling & Forwarding, and then click Advanced.

    On the selected User's info, click Call Handling & Forwarding, and then click Advanced.

  3. Click Add Rule.

    Click Add Rule.

  4. Enter the Rule name to help you identify the custom Call handling rule that you are creating, and then click Next.

    Enter the Rule name to help you identify the custom Call handling rule that you are creating, and then click Next.

  5. Click the Date and/or Time checkbox.

    Click the Date and/or Time checkbox.

    Note: The Date and/or Time settings will populate. Continue to Select When This Rule Should be Active.

Select When This Rule Should be Active

You have the option to select when the Rule should be active. You can select between Weekly Schedule or Specific Date Range.

Weekly Schedule – Select to handle calls a certain way on the same days and times each week.
Specific Date Range – Select to handle calls differently for holidays, vacation, or other specific dates. This condition can be used to set up holiday hours.

Weekly Schedule

  1. Select the days and time when the rule should be applied every week. When selecting the days and time, you have the options to do the following:
    • Select the days when the rule should be applied by switching the toggle ON Toggle on or OFF Toggle OFF.
    • Specify the time for the days when the rule should be applied.
    • Tick the 24 hours checkbox to set a day’s working hours from 12 AM to 12 AM the following day (24 hours).
    • Select Copy to Weekdays to copy a day’s schedule to other days of the week (Monday-Friday).
    • Select Copy to All Days to copy a day’s schedule to the rest of the week (Monday-Sunday).

    Select the days and time when the rule should be applied every week.

  2. Click Next. Continue to Define Call Handling actions.

Specific Date Range

  1. Select Specific Date Range, and then select the Date and Time when the rule should be applied.

    Select Specific Date Range, and then select the Date and Time when the rule should be applied.

    If your this answering rule should be active during holidays, you can add date to the rule by clicking on the Plus + sign.

    If your this answering rule should be active during holidays, you can add date to the rule by clicking on the Plus + sign.

  2. Click Next. Continue to Define Call Handling actions.

Define Call Handling actions

Define the Call handling rule. The following actions determine how calls are handled based on the conditions that you’ve set. Click Save when done.

  • Forward Calls – Allows you to forward calls to forwarding numbers simultaneously, or in sequential order.

    Forward Calls - Allows you to forward calls to forwarding numbers simultaneously, or in sequential order.

  • Take Messages Only – This option send callers directly to voicemail.

    Take Messages Only - This option send callers directly to voicemail.

  • Play Announcement Only – Plays a pre-recorded announcement and ends the call after the announcement is played.

    Play Announcement Only - Plays a pre-recorded announcement and ends the call after the announcement is played.

  • Unconditional Forwarding – Bypasses the call handling settings and allows the forwarding number to handle the call. Select if you want to forward the call to a different phone number without having to go through your greeting settings. This option is good when you want the call to go directly to your personal voicemail when you don’t pick-up. Enter the phone number on the field provided.

    Unconditional Forwarding

    Keywords: Advanced Call Handling, Setting up rules, specific dates, weekly schedule