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Office@Hand: Setting a rule based on a Called Number        
Article #2607

How do I set a rule based on called number?

Setting up a rule based on Called Number can be configured in your online account’s Advanced Call Handling section. This rule will help Administrators and Users manage calls based on what the caller dialed to reach you.

User (can only view and edit your own extension’s settings)
Administrator (can view and edit other user’s settings)

Note: Custom Answering Rules are applied before the Business Hours and After Hours rules.

Users

  1. Click Settings > Call Handling > Forwarding.

    Click Settings > Call Handling > Forwarding.

  2. Under Call Handling & Forwarding, click Advanced > Add Rule.

    Under Call Handling & Forwarding, click Advanced > Add Rule.

  3. Click Add Rule.

    Click Add Rule.

  4. Enter the Rule name to help you identify the custom Call handling rule that you are creating, and then click Next.

    Enter the Rule name to help you identify the custom Call handling rule that you are creating, and then click Next.

  5. Click the Called Number checkbox.

    Click the Called Number checkbox.

    The Called Number settings will populate. Continue to “When Selected Number(s) is Called”.

Administrators

  1. Click Users and then select the extension or user that you wish to configure.

    Click Users and then select the extension or user that you wish to configure.

  2. On the selected User’s info, click Call Handling & Forwarding, and then click Advanced.

    On the selected User's info, click Call Handling & Forwarding, and then click Advanced.

  3. Click Add Rule.

    Click Add Rule.

  4. Enter the Rule name to help you identify the custom Call handling rule that you are creating, and then click Next.

    Enter the Rule name to help you identify the custom Call handling rule that you are creating, and then click Next.

  5. Click the Called Number checkbox.

    Click the Called Number checkbox.

    The Called Number settings will populate.  Continue to “When Selected Number(s) is Called”.

When Selected Number(s) is Called

  1. Click Select Number.

    Click Select Number.

  2. Select the number/s that you want you want to handle with this custom rule, and then click Save.

    Select the number/s that you want you want to handle with this custom rule, and then click Save.

  3. Click Next.

    Click Next.

    Continue to Define Call Handling actions.

Define Call Handling actions

Define the Call handling rule. The following actions determine how calls are handled based on the conditions that you’ve set. Click Save when done.

  • Forward Calls – Allows you to forward calls to forwarding numbers simultaneously, or in sequential order.

    Forward Calls - Allows you to forward calls to forwarding numbers simultaneously, or in sequential order.

  • Take Messages Only – This option sends callers directly to voicemail.

    This option sends callers directly to voicemail.

  • Play Announcement Only – Plays a pre-recorded announcement and ends the call after the announcement is played.

    Plays a pre-recorded announcement and ends the call after the announcement is played.

  • Unconditional Forwarding – Bypasses the call handling settings and allows the forwarding number to handle the call. Select if you want to forward the call to a different phone number without having to go through your greeting settings. This option is good when you want the call to go directly to your personal voicemail when you don’t pick-up. Enter the phone number on the field provided.

    Unconditional Forwarding

Keywords: 2607, custom rule, extension, after hours, settings, call handling, adding custom rule, how to add custom rule