AT&T Collaborate

AT&T Collaborate – Enhanced Mobile is a Fixed Mobile Convergence solution that provides business, desk phone features on mobile phones. Improve mobile communications with your customers and collaborators by providing your high-definition voice business smartphone users the tools they need when connected to the AT&T VoLTE network.

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Set up third-party integrations in AT&T Collaborate

AT&T Collaborate includes several pre-built integrations with apps such as Salesforce®, JIRA®, Marketo®, and Zendesk®. You can also create your own custom integration for another application.

Access the list of available integrations (desktop and web only)

  1. In the panel on the left, click the Settings icon Settings icon.
  2. Click Manage Integrations. The Collaborate Integrations window opens, showing the list of available integrations.

Set up an integration (desktop and web only)

  1. In the panel on the left, click the Settings icon Settings icon.
  2. Click Integrations.
  3. Click Add New Integration.
  4. Click the integration you want to add.

    Add new integration

  5. Select the action you want the integration to take.
  6. Configure the action.
    • From the Organization list, select your organization.
    • If available, from the Workspace list, select the workspace you want the action to apply to.
    • If available, from the User list, select the user the action applies to.
    • In the Label field, create a label for the integration (optional)
  7. Click Create Integration.

    Create integration

Set up a custom integration (desktop and web only)

  1. In the panel on the left, click the Settings icon Settings icon.
  2. Click Manage Integrations.
  3. Click Add New Integration.
  4. Click Anything.

    Custom integration

  5. Select the action you want for the integration
  6. Configure the action:
    • From the Organization list, select your organization (if available).
    • From the Workspace list, select the workspace you want the integration for (if available).
    • From the User list, select the user the action applies to (if available)
    • In the Label field, create a label for the integration (optional)
  7. Click Create Integration.

Notifying from Collaborate

To configure an action where Collaborate calls another app, you’ll need to do the following:

  • In the Target URL field, enter the IRL to invoke when the integration is triggered.
  • From the HTTP Method list, select the HTTP method to use.

Manage integrations (desktop and web only)

  1. In the panel on the left, click the Settings icon Settings icon. The Settings window appears.
  2. Click Manage Integrations. The integrations window opens.
  3. Click Manage Integrations. A list of your integrations appears.
  4. For any integration, you can:
    • Edit – reconfigure the integration
    • Reset – generate a new integration URL, which will disable any existing integrations
    • Delete – remove the integration
    • Pause – temporarily disable the integration
    • Resume – resume a paused integration

      Manage Integrations

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