RingCentral Office@Hand from AT&T

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Sending and Receiving Messages on the Skype for Business app  
Article #9023

How do I send or receive messages on the Office@Hand app for Skype for Business app?

Office@Hand: Skype for Business app allows you to make and receive Office@Hand calls, send and receive SMS texts, initiate Office@Hand online meetings and audio conferences. Follow the steps below to learn more about sending and receiving messages on the Office@Hand app for Skype for Business.

Receiving a message
Sending a message

Receiving a message

When you select the SMS tab in the Office@Hand for Skype for Business app, you will see the conversations, with new messages highlighted in blue.

Shows the messages with contact name and subject line

Sending a message

You can access this feature either from the mini app SMS tab directly, or from the SMS with Office@Hand option from the Skype for Business contact menu.

mini app tab

  • You need to select a From number and a To number and input text to send.
  • Each message can have a maximum length of 1,000 characters.
  • After the message is sent, you will see the Conversation page.
  • You can view all conversations they have via the Back icon on the Conversation page.

    Shows the conversation page

If you right-click on a Skype for Business contact and select SMS with Office@Hand, the contact’s phone numbers saved in Office@Hand and Skype for Business will be populated in the drop-down below the To field in the Office@Hand for Skype for Business app.

List displays when you right click the contact

Note:  If you have no access to SMS service, the app will prompt you: SMS is not supported for your Office@Hand number. Please contact your account administrator for an upgrade.

Keywords:  9023, incoming call, making call, skype for business