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AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Select Your AT&T Office@Hand Primary Number
Article #67157

This article provides instructions on how to select a primary number from your existing DigitalLine and direct numbers in the AT&T Office@Hand portal.

Suppose you have multiple phone numbers assigned to your extension. In that case, different numbers may show up in various AT&T Office@Hand applications, which may confuse you. Selecting a primary number allows you to display one phone number shown across all applications.

Follow the steps below on how to set your direct number or DigitalLine as your primary number:

  1. Log in to your AT&T Office@Hand online account.
  2. Navigate to the user extension setting depending on your profiles access.
    • Admin: Go to Quick Access > Users > Manage Users
    • User: Go to Settings.
  3. Select a user with a direct number or DigitalLine from your list.
  4. Select Phones and Numbers.
  5. Under Primary Number, click Edit.

     Under Primary Number, click Edit.

  6. Select the phone number that you want to set as your primary phone number and click Apply.

    Select the phone number that you want to set as your primary phone number and click Apply.

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