RingCentral Office@Hand from AT&T

Learn how to use features from RingCentral Office@Hand from AT&T. Access our self-help options including our How To Videos to set up and use this application to communicate with customers.

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Secure VoIP Frequently Asked Questions
Article #7670

TABLE OF CONTENTS

1. What is Secure VoIP?
2. What type of security protocol does it use?
3. Does it come active after the phone is provisioned?
4. What devices does it support?
5. Is it possible to have a mix of supported and unsupported devices in a customer’s account?

1. What is Secure VoIP?
Secure VoIP allows Office@Hand customers to place and receive encrypted voice calls for a more enhanced and strengthened security and privacy.

2. What type of security protocol does it use?
Secure VoIP utilizes the SRTP and TLS security protocol.

3. Does it come active after the phone is provisioned?
This will be automatically added to existing accounts. Your IT administrator will receive an email regarding when the upgrade will take place and what to do to ensure your firewall settings are updated.

4. What devices does it support?
It supports the Office@Hand mobile app version 3.5.1, and select Polycom and Cisco Desk Phones.

5. Is it possible to have a mix of supported and unsupported devices?
Yes, but secure VoIP can only be activated for devices that support the feature.