AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

Back to product page

Screening, Greetings & Hold Music – Block Calls and Faxes | Admin | AT&T
Office@Hand
Article #10868

This article provides information on how to block calls and faxes on another User’s Online account and on your Office@Hand Online account and . Blocking telephone numbers allows you to filter and choose who can call you or send you a fax. It is a good way to prevent unwanted calls and spam messages.

Block Calls and Faxes | Admin

  1. Go to Users > Users list > Users with Extension. Click on the User that you wish to configure.

    Go to Users > Users list > Users with Extension. Click on the User that you wish to configure.

  2. Click Screening, Greeting & Hold Music > Blocked Calls.
  3. Under Blocked Calls, select your Block option. You may select from the following:

    Under Blocked Calls, select your Block option

    • Specific Calls and Faxes
      Select this option if you want to prevent certain numbers from calling you. Enter the Phone Numbers or Area Codes and Name in the respective fields under the Only block these numbers or area codes fields, and then click Add.
    • All Calls
      You will not receive any calls unless you specify allowed numbers. Use block all calls if you only want to allow calls from a few specific area codes or numbers. If you block all calls, you can specify the exceptions of which calls you wish to allow below. Enter the Phone Numbers or Area Codes and Name in the respective fields under the Allowed numbers and area codes fields, and then click Add.
  4. Configure what blocked Callers will hear. Click Edit to select your own language to display the default greeting text and then click Save.

    Click Edit to select your own language to display the default greeting text and then click Save.

    Note: Your selection here affects only your current view of the greeting text, it will not change the Greetings Language setting.

  5. Configure Block calls with no caller ID. You may block None, Calls and Faxes, and Faxes.
    Note: Skip this step if you select All Calls as a Block Option for Blocked Calls.

    Configure Block calls with no caller ID. You may block None, Calls and Faxes, and Faxes.

    • Selecting either Calls and Faxes or Faxes allow you to configure what blocked pay phone callers will hear. Click Edit to select your own language to display the default greeting text and then click Save.
  6. Block calls from pay phones is enabled by default. You may also configure what blocked pay phone callers will hear. Click Edit to select your own language to display the default greeting text and then click Save.
    To disable Block calls from pay phones, un-click the checkbox and click Save.

    Set up your own Blocked Calls via your own Extension Settings

    • On the Admin Portal page, click Admin Portal > My Extension. See Screening, Greetings & Hold Music – Block Calls and Faxes | AT&T Office@Hand for the specific steps.

Key Words: blocked numbers, admin, phone numbers, contact information, settings, extensions, 10868, blocking calls, blocking faxes, block all calls