AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Screening, Greeting & Hold Music – Set up User Greeting | AT&T Office@Hand
Article #10904

Turn on this option when you want the system to answer the call with a recorded welcome message so callers know they’ve reached the right person. This is not a personal voicemail announcement.

Follow the steps below to learn how to configure this setting.

Screening, Greeting & Hold Music – Set up User Greeting

  1. Under User Greeting, click the Enable check box and then click Edit to modify. You can select between Default or Custom for your User Greeting.

    Under User Greeting, click the Enable check box and then click Edit to modify

    Selecting Custom will give you three (3) options:

    Selecting Custom will give you three (3) options:

    i. Phone – Selecting this option will let AT&T Office@Hand call you to record your custom greeting over the phone.
    ii. Computer microphone – Select this option when you want to record the greeting using your computer’s microphone.
    iii. Importing – This option allows you to upload a pre-recorded audio file stored from your computer/device. It is recommended using the .wav or .mp3 audio formats for better audio quality:

    • CCITT u-Law (G711a), 8 kHz, 8-bit, mono
    • PCM, 8 kHz, 16-bit, mono
      Note: Selecting any of the options will allow you to click Play Play button to listen to your recording and click the Record  button to upload a different file. You can also click the Download button Download button to download a copy of the greeting.
  2. Click Done.
  3. Click Save when redirected back to Screening, Greeting & Hold Music to confirm.

See Also:
Screening, Greetings & Hold Music – Overview | AT&T Office@Hand

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