AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

Back to product page

Screening, Greeting & Hold Music Set up Audio while Connecting | AT&T Office@Hand
Article #10906

Incoming callers will hear the music selection that is configured with this setting. The music selection callers will hear when they are placed on hold can be set in the Hold music selection. Please Note that the “Audio while connecting” setting is applied on a rule basis, the “Hold music” setting is applied for all calls.

Follow the steps below to learn how to configure this setting.

Screening, Greeting & Hold Music – Set up Audio while Connecting

  1. Under Audio While Connecting, click the Enable check box and then click Edit to modify.

    Under Audio While Connecting, click the Enable check box and then click Edit to modify.

  2. Select Audio. You can select from Ringtones, Music and Custom.

    Select Audio. You can select from Ringtones, Music and Custom.

    If you select Music for Audio, select the Music type.

    If you select Music for Audio, select the Music type.

    If you select Custom, you will have the option to upload a pre-recorded audio file stored from your computer/device. Click Browse.
    Note: It is recommended using the .wav or .mp3 audio formats for better audio quality:

    • CCITT u-Law (G711a), 8 kHz, 8-bit, mono
    • PCM, 8 kHz, 16-bit, mono

      If you select Custom, you will have the option to upload a pre-recorded audio file stored from your computer/device. Click Browse.

      Note: After uploading a custom audio file, you will have the option to click Play Play button to listen to your recording and click the Record button  to upload a different file. You can also click the Download button Download button to download a copy of the greeting.

  3. Click Done.
  4. Click Save when redirected back to Screening, Greeting & Hold Music to confirm.

See Also:
Screening, Greetings & Hold Music – Overview | AT&T Office@Hand

Key Words: 10906, audio while connecting, how to set up greeting, greeting set up while connecting