AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Desktop App – Pre-Call Controls for the Desktop App | AT&T Office@Hand
Article #7097

What are the Pre-Call Controls for the AT&T Office@Hand Desktop App?

Pre-Call Controls are soft keys that allow you to handle incoming calls in several ways.

This article shows the control keys and their functions.

Note: Incoming caller’s extension number is displayed when the caller uses the company main number as a caller ID.

Incoming caller’s extension number is displayed when the caller uses the company main number as a caller ID.

The following are pre-call control keys in the AT&T Office@Hand desktop app:

Accept an incoming call. Accept an incoming call.
Reject an incoming call.

Reject an incoming call.

If your voicemail settings are set up, this will allow the caller to leave a voicemail message.

Forwards an incoming call to an extension or another number. Forwards an incoming call to an extension or another number.
Text-to-Speech Reply.

Text-to-Speech Reply.

Sends a voice response to the caller when this option is selected. The message can be pre-set text-to-speech reply or a custom text-to-speech message.

When voicemail is enabled and disbaled

When voicemail is enabled:
Mutes the ringtone for the incoming call, sends the caller to your voice mailbox.

When voicemail is disabled:
Disconnects the call.

See Also:
Desktop App – Active Call Controls for the AT&T Office@Hand Desktop App | AT&T Office@Hand

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