AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Office@Hand: Phones Overview
Article #3786

The Phones & Devices section provides you a view of all devices which are associated with the account. It is where you can add/delete RingCentral Office@Hand from AT&T provided VoIP phones or your own phones (assigned to digital lines) to be used for inbound and outbound calling.

To access Phones & Devices, log in to your Office@Hand account as an Administrator and click Phones & Devices under Phone System.

To access Phones & Devices, log in to your Office@Hand account as an Administrator and click Phones & Devices under Phone System.

The Phones & devices has the following tabs.

Phone Device tabs

Tabs Description
1. User Phones This tab shows all the Desk phones and Desktop app assigned to Users in your Office@Hand account.
2. Common Phones This tab shows the list of Common phones set up for the Hot Desking feature on your Office@Hand account. A Common Phone is a shared phone in which Users can log-in with their credentials to start using it.

To know more about Common phones and Office@Hand’s Hot Desking feature, go to Office@Hand: Hot Desking Overview.

3. Paging Devices This tab shows the list of Paging devices on your Office@Hand account. A Paging Device is a wall-mounted speaker or amplifier that enables overhead paging.

For more information about Office@Hand Paging, go to Office@Hand: Paging Overview.

4. Shared Lines This tab shows the list of phones set up for Office@Hand’s Shared Lines feature. Shared Lines are group of phones or devices, as on a sales floor or in a warehouse, that share one or more lines, such that calls to the shared line can be answered at any of the devices; the in-use status of that line is displayed on all the devices.

For more information about the Shared Line feature, go to Office@Hand: Shared Lines Overview.

5. Unassigned This tab shows the list of unused phones in your account. An Unassigned phone is an IP phone in your account that is not yet activated or assigned to a user.

To know how to add unassigned phones, see Office@Hand: [ADMIN] Configuring an Unassigned Phone on your Online Account.

6. Search User Phones This option allows you to filter and search for specific phones or Users.
7. Status This option allows you to filter what shows on the list based on the phone’s Status.
• All
• Offline
• Order in Progress
8. Device This option allows you to filter what shows on the list based on the phone’s Model or Type.
9. Add Device

This option allows you to add a Desk phone or Desktop app for a User in your account.

This button appears when you are on these tabs:

• Common Phones
• Paging Devices
• Unassigned

Click on the links below to know how to add devices.

User

Office@Hand: Adding Desktop IP Phones to your account
Office@Hand: Setting up a Third Party SIP Phone

Unassigned Phones

Office@Hand: [ADMIN] Configuring an Unassigned Phone on your Online Account

Paging Device

Office@Hand: Paging Overview

Common Phone

Adding a Common Phone via the Office@Hand Online Account

Other topics related to Phones & Devices

General Information

Office@Hand Desktop and Conference IP phones
Transferring calls via IP phones
Office@Hand: Checking the shipping status of ordered phones

Provisioning

Manually Provisioning a Cisco IP Phone to your Office@Hand account
Manually Provisioning a Polycom IP Phone to your Office@Hand account
Office@Hand: Assisted Provisioning for Polycom IP Phones
Office@Hand: Assisted Provisioning for Yealink T-21 or Yealink W52P Phones

Physical Connection and Phone Setup

 

Office@Hand: [ADMIN] Checking the Phone Details of an Extension

Troubleshooting

Basic Troubleshooting for your IP phones

Quality of Service

Office@Hand: Improving the Quality of VoIP Phone Calls

Keywords:  3786, Phones, Overview, Phones Overview, provisioning, adding devices, common phones, unassigned phones, adding phones