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Office@Hand: Outbound Caller ID Overview
Article #3791

Outbound Caller ID Overview

Caller ID Name (CNAM) is a feature that displays your Name or Company Name on the Caller ID display of the party you are calling. When it is set up, your Caller ID Name would display as text along with your Caller ID Number.

Note: Access to modify the account’s Outbound Caller ID Name is limited to some Administrator roles. See the table below for more information.

The following user roles ARE ALLOWED to modify the account’s Outbound Caller ID Name/Settings:

  • Phone System Admin
  • Super Admin
  • Custom Roles with access to Phone System > Company Numbers & Info

The following predefined user roles DO NOT have access to modify the account’s Outbound Caller ID Name/Settings:

  • Billing Admin
  • Manager
  • User Admin
  • Standard
  • Standard (International)

This article will guide Administrators in setting up or changing the account’s Outbound Caller ID Name settings. Click on the applicable links below.

 

• New signups
• First time to setup the account’s Outbound Caller ID Name (CNAM)
First Time Setup: Outbound Caller ID Name Settings
• Accounts that have previously setup the Outbound Caller ID Name
(CNAM)
• Change the account’s Outbound Caller ID Name (CNAM)
Changing the Current Company Outbound Caller ID Name Settings
• Correct Outbound Caller ID Name is setup on the account but not showing accurately Contact Office@Hand Support

First Time Setup: Outbound Caller ID Name Settings

Note: The images provided on the steps below were taken from the Super Admin’s perspective. The tabs and other sections visible on your Office@Hand Online account may vary depending on your Role and permissions granted to you by the Super Admin.

  1. Office@Hand: Logging in to your Office@Hand account.
  2. Under the Admin Portal page, click on the Phone System tab.

    Under the Admin Portal page, click on the Phone System tab.

  3. Click Company Info.

    Click Company Info.

  4. Click on the Caller ID Name tab, and make sure that the field provided for the Caller ID Name is BLANK.
    • If the Caller ID Name field is BLANK, scroll down or click here to continue to next step.
    • If the Caller ID Name field is already populated and you want to change what is currently set, go to Changing your Current Company Outbound Caller ID Name Settings.
    • If the Caller ID Name field is already populated with the correct Caller ID Name but not showing an accurate CNAM 14 days after the request was submitted, Contact Office@Hand Support.

    Click on the Caller ID Name tab, and make sure that the field provided for the Caller ID Name is BLANK.

  5. Enter your preferred Company Caller ID Name exactly the way you want it to appear on Caller ID displays, for local calls made from your local Office@Hand phone numbers. You can enter up to 15 characters (including spaces).
    Click Save.
    Note: Does not apply to toll-free numbers.

     Enter your preferred Company Caller ID Name exactly the way you want it to appear on Caller ID displays, for local calls made from your local Office@Hand phone numbers.

    Note: CNAM should be active within 7 to 14 business days. Depending on how fast the National Registry is able to update your submitted request, it may take longer before your Caller ID Name will appear along with your Caller ID Number.

Changing your Current Company Outbound Caller ID Name Settings

Note: The images provided on the steps below were taken from the Super Admin’s perspective. The tabs and other sections visible on your Office@Hand Online account may vary depending on your Role and permissions granted to you by the Super Admin.

IMPORTANT: If there is an existing Company Caller ID Name and you want to change it to something else, you need to clear the Company Caller ID Name and leave the field empty for 48 hours. After 48 hours, you can re-submit your preferred Caller ID Name.

  1. Office@Hand: Logging in to your Office@Hand account.
  2. Under the Admin Portal page, click on the Phone System tab.

    Under the Admin Portal page, click on the Phone System tab.

  3. Click Company Info.

    Click Company Info.

  4. Click on the Caller ID Name tab.
    • If the Caller ID Name field is already populated with the correct Caller ID Name but not showing an accurate CNAM 14 days after the request
    was submitted, Contact Office@Hand Support.
    • If the Caller ID Name field is already populated and you want to change it, erase the current Caller ID Name, and then click Save.
    IMPORTANT: Take Note of the Date and Time when you cleared the Caller ID Name field and make sure to leave it BLANK for 48 hours. After 48 hours, you can go ahead and proceed to the next step.

    Click on the Caller ID Name tab, and make sure that the field provided for the Caller ID Name is BLANK.

  5. After leaving the Caller ID Name BLANK for 48 hours, you can enter your preferred Company Caller ID Name exactly the way you want it to appear on Caller ID displays, for local calls made from your local Office@Hand phone numbers. You can enter up to 15 characters (including spaces).
    Click Save.
    Note: Does not apply to toll-free numbers.

     Enter your preferred Company Caller ID Name exactly the way you want it to appear on Caller ID displays, for local calls made from your local Office@Hand phone numbers.

Note: CNAM should be active within 7 to 14 business days. Depending on how fast the National Registry is able to update your submitted request, it may take longer before your Caller ID Name will appear along with your Caller ID Number.

Keywords: 3791, Outbound Caller ID Overview, overview, Getting Started