AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

Back to product page

On-Demand Call Recording – Initiate | AT&T Office@Hand
Article #10917

This article provides information on how to initiate on-demand call recording. Both Administrators and Users can manually record calls using their IP Phones or Forwarding Numbers by following the steps below.

On-Demand Call Recording – Initiate

The On-Demand Call Recording feature allows Users to manually record phone calls anytime using an IP Phone provisioned with AT&T Office@Hand, Forwarding Number, Office@Hand Desktop App or Office@Hand Mobile App.

  1. In an active call, press *9 (star 9) to start recording your conversation.
    Note: You can tap the Record button using the AT&T Office@Hand Mobile App.
  2. To stop and save the recording, you can press *9 (star 9) again.
    Note: You can tap the Record button again using the AT&T Office@Hand Mobile App to stop and save the recording.

IMPORTANT: Your callers will hear a call-recording notification before and after the call is recorded.

See Also:
Call Recordings Settings via your online account | AT&T Office@Hand
On-Demand Call Recording – Enable or Disable | AT&T Office@Hand
On-Demand Call Recording – Customize Announcement | Admin | AT&T Office @Hand
On-Demand Call Recording – Check on online account | AT&T Office@Hand

Key Words: call recording, phone calls, on-demand call recording, initiate, initiating, auto receptionist, 10197