AT&T Office@Hand

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On-Demand Call Recording – Enable or Disable | AT&T Office@Hand
Article #10916

This article provides information on how to enable or disable the on-demand call recording feature in the AT&T Office@Hand Online Account. On-Demand Call Recording enables users to record calls at any time by pressing star 9 (*9) on a phone dial pad. This feature is enabled by default.

Account Administrators can enable or disable this feature by following the steps below.

On-Demand Call Recording – Enable or Disable

  1. Log in as an Administrator to your AT&T Office@Hand online account.
  2. Go to Phone System > Auto-Receptionist > Call Recording.
  3. The On-Demand Call Recording feature is Enabled by default.
    Toggle switch to Enable or Disable On-demand Call Recording, then click Save.

    Toggle switch to Enable or Disable On-demand Call Recording, then click Save.

    Enabled  Enabled
    Disabled  Disabled

  4. You may use the default Announcement on Start and Announcement on Stop or you may click Edit to customize. For more information go to On-Demand Call Recording – Customize Announcement | Admin | AT&T Office@Hand.
    • Default Announcement on Start: “This call is being recorded. If you do not wish to be recorded, please disconnect at this time.”
    • Default Announcement on Stop: “This call has been recorded.”
  5. Click the Save button.
    IMPORTANT: Certain laws require that your callers hear a call recording notification before and after a call is recorded. As an Administrator, you need to make sure your company’s call recording procedures comply with all applicable laws and regulations. AT&T Office@Hand is not responsible for your company’s compliance.

See Also:
Call Recordings Settings via your online account | AT&T Office@Hand
On-Demand Call Recording – Initiate | AT&T Office@Hand
On-Demand Call Recording – Customize Announcement | Admin | AT&T Office@Hand
On-Demand Call Recording – Check on online account | AT&T Office@Hand

Key Words: call recording, phone calls, on-demand call recording, enable, disable, auto receptionist, 10196