AT&T Office@Hand

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On-Demand Call Recording – Check on online account | AT&T Office@Hand
Article #10914

This article provides information on how to check, download, and listen to On-Demand Call Recordings. Call recordings can be downloaded from your AT&T Office@HandOnline account.

On-demand Call Recordings can be retrieved from the Recordings section of the Messages tab. On-demand Call Recordings do not work when Automatic Call Recording is activated for the extension.

Check, download, and listen to On-Demand Call Recordings

IMPORTANT: State and federal laws require that your callers hear a call recording notification before and after their call is recorded. As an Administrator, make sure your company’s call recording procedures comply with federal and state laws.

  1. Log in to your AT&T Office@Hand online account then click Messages.
    • When logged in as an Account Administrator. Click Admin Portal > My Extension first.

      When logged in as an Account Administrator. Click Admin Portal > My Extension first.

    • When logged in as a User Extension

      When logged in as a User Extension

  2. Click Recordings.

    Click Recordings.

  3. Click the Play button to play the recording.
    Click on provided links if you would like to Download or Forward a message.

    To delete a recording, simply select the recording by putting a check mark on the box next to it, and then click Delete.

    To delete a recording, simply select the recording by putting a check mark on the box next to it, and then click Delete.

See Also:
Call Recordings Settings via your online account | AT&T Office@Hand
On-Demand Call Recording – Enable or Disable | AT&T Office@Hand
On-Demand Call Recording – Initiate | AT&T Office@Hand
On-Demand Call Recording – Customize Announcement | Admin | AT&T Office@Hand

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