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Desktop App – Plantronics Hub for Windows and Mac System Requirements | AT&T Office@Hand
Article #1105

What are the requirements to install and use Plantronics Hub for Windows and Mac?

The Plantronics Hub for Windows or Mac is a stand-alone application providing call control, settings management, update, and battery level notifications and mute alerts. This application should be installed so you can use your headset controls when integrating with the Office@Hand Desktop app.

Note: Click here to download the Plantronics Hub.

Upgrading from Previous Releases

Upgrading from Plantronics Hub 3.x to the latest version of Plantronics Hub can be done in place. No uninstallation is required.


The Plantronics Hub for Windows application can be launched from the Windows Start Menu or from the Plantronics icon in the bottom right notification area (user initiated modification required). The Plantronics Hub application will run in the background at startup and uses minimal system resources. Plantronics Hub for Windows can be installed manually using the Plantronics Hub install file.


Once the Plantronics Hub for Mac application is installed, a Plantronics headset icon should appear in the upper right side menu. Plantronics Hub for Mac can be installed manually using the Plantronics Hub dmg file.


Permissions Administrative rights required to install

Administrative rights required to install. (You may be prompted by Windows UAC to allow the installation of this software. Select yes to continue the installation.)


Supported Hardware/Requirements

• MacBook Pro
• MacBook Air
• iMac
• Mac Mini
• Mac Pro

• CPU – Core 2 Duo or Athlon X2 at 2.4 GHz
• Memory – Between 20-50mb of Private Working Set
• Hard Drive – Requires approximately 70mb


Bandwidth The bandwidth requirements vary on the type of update that is being downloaded from Plantronics Manager. Firmware updates require minimal bandwidth for the download. The Plantronics Hub application is larger and consumes more bandwidth than firmware updates.
Software Prerequisites Plantronics Hub for Mac does not have any prerequisites. Plantronics Hub for Windows requires Microsoft .net 4.0 and Windows Installer 4.5. Information on Windows Installer 4.5 can be found here.
Operating Systems*

Mac OS versions
• Yosemite (10.10 )
• El Capitan (10.11)
• Sierra (10.12)    

• Windows Vista SP2
• Windows 7
• Windows 8. x (Desktop Mode)
• Windows 10 (Desktop Mode)


Network Requirements: Ports & Protocols N/A Plantronics Hub for Windows uses SSL, port 443 to provide notification and download of updates. If this port is not open, you will not be able to receive notifications of available updates.
Media Player Compatibility iTunes Windows Media

Supported Devices (for Hub and Office@Hand Desktop app)

• Blackwire C725
• Savi W710
• Voyager Fo cus UC
• Voyager Legend UC
• Encore Pro HW710

Supported languages

• English –US
• English –UK (en-GB)
• Finnish(fi)
• French –Canada (fr-CA)
• French (fr)
• German (de)
• Italian (it)

• Japanese (ja)
• Korean (ko)
• Norwegian (no)
• Portuguese –Brazil (pt-BR)
• Portuguese –Portugal (pt-PT)
• Spanish –Mexico (es-MX)
• Spanish –Spain (es-ES)


• Swedish (sv)
• Turkish (tr)
• Chinese –Simplified (zh-CN)
• Chinese –Traditional (zh-TW)
• Danish (da)
• Dutch (nl)
• Russian (ru)

*Plantronics Hub also supports Virtualized Environments:

Plantronics Hub supports certain VDI configurations, these are:

• Microsoft Skype for Business running Windows operating system and in Citrix XenDesktop and XenApp environments
• Certain versions of Cisco Jabber VXME running on Windows operating system and in Citrix XenDesktop environment
• Certain models of HP and Dell Wyse thin terminals as well as normal PCs/laptops re-purposed for VDI

See Also:
Office@Hand: Plantronics Integration with the Desktop App
Office@Hand: Recommended Headsets for the Desktop App

Keywords: 1105, Office@Hand, Plantronics hub, Plantronics, Mac, Windows,