Mobile App – Frequently Asked Questions | AT&T Office@Hand
Article #7158

AT&T Office@Hand Mobile App Frequently Asked Questions

1. What are the available Office@Hand Mobile Apps?
2. How do I download the Office@Hand Mobile App?
3. How do I delete messages from my Office@Hand Mobile App?
4. What is the Conference feature?
5. What is DND?
6. How do I resolve message sync issues?
7. What are the minimum requirements to install the Office@Hand Mobile App?
8. What are the new features in the Office@Hand Mobile App?

1. What are the available Office@Hand apps for mobile?
   Office@Hand Mobile Apps are available for iOS and Android devices.
2. How do I download the Office@Hand mobile app?
   You can download the Office@Hand from your mobile phone’s official app store. See Mobile App – Download and Install | AT&T Office@Hand for more information.
3. How do I delete messages from my Office@Hand Mobile App?
   On your Messages section of the Office@Hand Mobile App, select the messages that you need to delete, then tap the delete icon.
4. What is the Conference feature?
   Office@Hand Conferencing allows you to initiate one-click conference calls by sending invitations via Business SMS or email. Office@Hand Conferencing is available for Android, iOS, as well as Office@Hand Desktop App.
5. What is DND?
   The Do-Not-Disturb (DND) function forwards all calls directly to your voicemail. You can choose from the following:
   • Available
   • Busy
   • Invisible
6. How do I resolve message sync issues?
   Message sync issues may be caused by multiple duplicate messages that you receive on your Office@Hand account. You can resolve this by logging out and logging back in to the Office@Hand Mobile App.
   Note: You can also update your Office@Hand Mobile App to the latest version for a more stable messaging feature. Contact your smartphone manufacturer to learn how to update apps on your mobile device.
7. What are the minimum requirements to install the Office@Hand Mobile App?
   The following are the minimum requirements to install the mobile apps:
   • iOS 9.0 or later (iOS 11, iPhone X supported)
   • Android OS 4.4 or higher (Android O supported)
     Note: BlackBerry devices running on Blackberry OS will not be able to download and install the Office@Hand Mobile App.
8. What are the new features in the Office@Hand Mobile App?
   The Office@Hand Mobile App now includes the following features:
   • Interactive Notifications on the Office@Hand Mobile App for iOS
   • Send SMS and Fax to multiple recipients
   • Attach multiple files to Fax
   • Increased character limit for composing SMS (1000 characters)
   • Send MMS
   • Set Caller ID for calls in dial pad
   • Call-to Number Display (Dialed Number Identification Service)
   • Swipe Actions for iOS devices
   • 3D Touch Support for iOS devices
   • Spotlight Search Support for iOS devices
   • View contacts from Office@Hand’s cloud server (Online Account)
   • Share Fax/Voicemail directly to other apps

See Also:
Mobile App – Overview | AT&T Office@Hand
Mobile App – Download and Install | AT&T Office@Hand
Mobile App – Logging in |AT&T Office@Hand

Key Words: frequently asked questions, faq, mobile app, app, mobile, 7158, download, conference, DND, iOS, Android, Blackberry, accept calls, accept queue calls, logging in, logging out

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