AT&T Office@Hand

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Mobile App – Frequently Asked Questions | AT&T Office@Hand
Article #7158

AT&T Office@Hand Mobile App Frequently Asked Questions

  1. What are the available Office@Hand Mobile Apps?
  2. How do I download the Office@Hand Mobile App?
  3. How do I delete messages from my Office@Hand Mobile App?
  4. What is the Conference feature?
  5. What is DND?
  6. How do I resolve message sync issues?
  7. What are the minimum requirements to install the Office@Hand Mobile App?
  8. What are the new features in the Office@Hand Mobile App?

 

  1. What are the available Office@Hand apps for mobile?
    Office@Hand Mobile Apps are available for iOS and Android devices.
  2. How do I download the Office@Hand mobile app?
    You can download the Office@Hand from your mobile phone’s official app store. See Mobile App – Download and Install | AT&T Office@Hand for more information.
  3. How do I delete messages from my Office@Hand Mobile App?
    On your Messages section of the Office@Hand Mobile App, select the messages that you need to delete, then tap the delete icon.
  4. What is the Conference feature?
    Office@Hand Conferencing allows you to initiate one-click conference calls by sending invitations via Business SMS or email. Office@Hand Conferencing is available for Android, iOS, as well as Office@Hand Desktop App.
  5. What is DND?
    The Do-Not-Disturb (DND) function forwards all calls directly to your voicemail. You can choose from the following:

    • Available
    • Busy
    • Invisible
  6. How do I resolve message sync issues?
    Message sync issues may be caused by multiple duplicate messages that you receive on your Office@Hand account. You can resolve this by logging out and logging back in to the Office@Hand Mobile App.
    Note: You can also update your Office@Hand Mobile App to the latest version for a more stable messaging feature. Contact your smartphone manufacturer to learn how to update apps on your mobile device.
  7. What are the minimum requirements to install the Office@Hand Mobile App?
    The following are the minimum requirements to install the mobile apps:

    • iOS 9.0 or later (iOS 11, iPhone X supported)
    • Android OS 4.4 or higher (Android O supported)
      Note: BlackBerry devices running on Blackberry OS will not be able to download and install the Office@Hand Mobile App.
  8. What are the new features in the Office@Hand Mobile App?
    The Office@Hand Mobile App now includes the following features:

See Also:
Mobile App – Overview | AT&T Office@Hand
Mobile App – Download and Install | AT&T Office@Hand
Mobile App – Logging in |AT&T Office@Hand

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