Hot Desking – Overview | AT&T Office@Hand
Article #8930

This article provides information about Hot Desking, its features, benefits, availability, limitations, and how it can be managed.

The Wireless Integrated for AT&T Office@Hand Hot Desking feature allows your users to share a common phone. Hot Desking allows users to log in to a shared Wireless Integrated for AT&T Office@Hand desk phone remotely—and use it like their own—with access to their personal extension, saved settings, voicemail, and more.

Key Benefits

• Employees travel from different offices can share the same common phone and desk while keeping their own extension profiles and voicemail access
• Enable companies to save cost by allowing employees to login shared phones and still remain productive
• Reduce investment in facilities and hardware

Limitations

• Hot Desking only works for extensions with digital lines
  * If a user tried to log in his extension (without DL,) they will hear a message “The extension you entered is invalid.”

Availability

• Hot Desking is available by default for Premium and Enterprise edition customers.
• The Common phone will not support any inbound and outbound calling without a guest user logged (except for Emergency calling).

Requirements

• A special digital line (DL) with DID and Phone device.

Hot Desking Resources

AT&T Office@Hand: Hot Desking – Add a Common Phone
AT&T Office@Hand: Hot Desking – Log in or Log out of a Common Phone
AT&T Office@Hand: Hot Desking – Set up a Session Timeout

Hot Desking Frequently Asked Questions

1. Which types of Wireless Integrated for AT&T Office@Hand accounts include Hot Desking?
   Hot desking is available at no additional charge to all Wireless Integrated for AT&T Office@Hand Office Premium and Enterprise customers in the US and Canada.
2. Do I pay more for a phone enabled with Hot Desking?
   No. The price is the same.
3. Which AT&T Office@Hand phones support Hot Desking?
   Wireless Integrated for AT&T Office@Hand currently supports hot desking on the following brand and phone models:
   • Cisco 7841
   • Cisco 8861
   • Cisco CP6821
   • Cisco CP8851
   • Polycom VVX 150
   • Polycom VVX 250
   • Polycom VVX 301
   • Polycom VVX 311
   • Polycom VVX 350
   • Polycom VVX 411
   • Polycom VVX 450
   • Polycom VVX 501
   • Polycom VVX 601
   • Yealink T42S
   • Yealink T46S
   • Yealink T468 
   • Support for additional models will be announced as it becomes available/
4. Can I use an existing Wireless Integrated forAT&TOf fice@Hand phone as a shared phone with Hot Desking?
   Yes. If you have an unassigned phone that supports Hot Desking, an admin can convert it to a common phone from their online account.
5. How do I make and receive calls from a shared Hot Desking phone?
   Press the Login soft key or *90 and enter your extension and PIN. The phone will adopt your extension settings and be ready to use.
6. Can the previous user be logged out of a shared phone if they forgot to do it themselves?
   Shared phones have a default session timeout of 12 hours. An Administrator can also log out a specific shared phone anytime from their online account.

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AT&T Office@Hand: Hot Desking – Add a Common Phone

This section guides Administrators on how to purchase or convert an unassigned phone into Common Phone for Hot Desking.

1. Log in to your AT&T Office@Hand account.
2. Navigate to Admin Portal > Phones & Devices > Common Area Phones. There are two (2) ways to add a Common Phone:

i. Purchase a Common Phone
ii. Convert an Unassigned Phone into a Common Phone

Purchase a Common Phone

1. Click Add Device.
2. Under Add Hot Desk Phones, enter Qty (quantity), then select the Cost Center.
3. Click Select a Device. Choose the device from the list, then use the + or – signs to set the quantity. Click Select.
   • Cisco 7841
   • Cisco 8861
   • Polycom VVX 150
   • Polycom VVX 250
   • Polycom VVX 350
   • Polycom VVX 450
   • Polycom VVX 501
   • Polycom VVX 601
   • Yealink T42S
   • Yealink T46S
   • Yealink T48S
4. Click Add, then click Next.
5. Select an emergency address. You may select from your list of saved addresses or add a new emergency address. For a new address, fill out the emergency address, read the text before checking the checkbox. Click I Accept, then click Next.
6. Select the device, then click Assign to Selected. Click Next.
7. Provide the shipping information. Enter a name below Attention To, then select a shipping method. Click Next.
8. Review and confirm the charges. Check the box next to “I acknowledge…”. Click Next.
9. Click Print or Done.

Convert an Unassigned Phone into a Common Phone

1. Navigate to Admin Portal > Phones & Devices > Unassigned.
2. Select an Unassigned Phone, then click Convert to Hot Desk Phone.
3. On the Configure Phone screen, enter the Phone Nickname. Select a Cost Center, then click Next.
4. Select an emergency address. You may select from your list of saved addresses or add a new emergency address. For a new address, fill out the emergency address, read the text before checking the checkbox. Click I Accept, then click Next.
5. Enter the Customer Name, then click Next.
6. Provide the shipping information. Enter a name below Attention to, then click Next.
7. Review and confirm the charges. Check the box next to “I acknowledge…” Click Next.
8. Click Print or Done.

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AT&T Office@Hand: Hot Desking – Log in or Log out of a Common Phone

The Office@Hand Hot Desking feature allows your users to share a common phone. Hot Desking allows Users to log in to a shared Office@Hand desk phone remotely—and use it like their own—with access to their personal extension, saved settings, voicemail, and more.

Log in a Common Phone
Log out a Common Phone
Log out a Common Phone remotely

Log in a Common Phone

Press the Login soft keyor dial *90 on a common phone

User will be prompt to enter the extension number and a pin (Soft key + Ext +Pin).

Logout a Common Phone

Press Logout soft key on the phone or dial *91 to log out.

Logout a Phone remotely

1. Go to Phone System > Phones & Devices.
2. Go to Common Area Phones and select the Common Phone you want to log out.

   

   Note: When a common phone is not logged in remotely, dialing emergency service is allowed from the phone.

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AT&T Office@Hand: Hot Desking – Set up a Session Timeout

The Office@Hand Hot Desking feature allows your users to share a common phone. Hot Desking allows Users to log in to a shared Office@Hand desk phone remotely—and use it like their own—with access to their personal extension, saved settings, voicemail, and more.

1. On the Tools menu, click Hot Desk Session Timeout.
2. Configure your Hot Desk Session Timeout select between 1-24 hours (1, 4, 6, 8, 10, 12, 16, 20, 24 hours, and Never).

   

IMPORTANT: When the Session Timeout is set to ‘Never’, all hot desk sessions on the account will never timeout. Hot Desk sessions can only be logged out by a user from the phone.

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