RingCentral Office@Hand from AT&T

Learn how to use features from RingCentral Office@Hand from AT&T. Access our self-help options including our How To Videos to set up and use this application to communicate with customers.

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Office@Hand Frequently Asked Questions
Article #3602

TABLE OF CONTENTS

RingCentral Office@Hand from AT&T Account
1. What is RingCentral Office@Hand from AT&T?
2. What’s new with RingCentral Office@Hand from AT&T?
3. What are the Office@Hand Editions?
Features
1. What is a user?
2. How many users can I have on my Office@Hand phone system?
3. Will I continue to enjoy the great features of my previous AT&T Office@Hand service?
4. What are the additional features for RingCentral Office@Hand from AT&T?
5. Will there be changes to the Office@Hand user interface?
6. Do I need a FAX machine with my phone system?
Initial Setup
1. I have a new RingCentral Office@Hand from AT&T account, what do I need to do before I set up my service?
2. Who can I call to assist me in setting up my service?
3. How long will it take to complete my setup?
4. Where can I download the RingCentral Office@Hand from AT&T mobile app?
Configuration
1. Why do I need to adjust my router?
2. Why do I need to optimize my router for Voice (VoIP) traffic?
3. What is Quality of Service (QoS)?
4. What is number porting?
5. How can I set up porting numbers into my RingCentral Office@Hand from AT&T account?
6. Can I port my existing business numbers to my RingCentral Office@Hand from AT&T service?
7. What are the things that I need to prepare before processing my number to be transferred into my RingCentral Office@Hand from AT&T Service?
Services
1. Can I use my existing AT&T Office@Hand mobile application on my mobile phone/smartphone?
2. Can I use desktop IP phones with this service?
3. Can I make international outbound calls using this service?
4. Will I need to install any application on my phone or computer to make outbound calls?
5. What are the system specifications for the RingCentral Office@Hand from AT&T service?
6. How do I change CTN or Mobile Wireless Number?
Charges, Rates and Billing
1. Will my existing wireless minutes be deducted when using RingCentral Office@Hand from AT&T service?
2. What are the international rates for RingCentral Office@Hand from AT&T?
3. Are there any limits or charges on my RingCentral Office@Hand from AT&T minute usage?

RingCentral Office@Hand from AT&T Account

NOTE:  The term Office@Hand will also refer to your RingCentral Office@Hand from AT&T service.

1. What is RingCentral Office@Hand from AT&T?

RingCentral Office@Hand from AT&T is a service provided by RingCentral and AT&T for small to medium-sized business customers. Customers will be able to subscribe to a virtual PBX service that is automatically added to their existing wireless bill. The service will provide subscribers with a complete cloud PBX service that can completely self-manage. You may also do the following:
• Set up their phone system to work the way they do
• Integrate office, mobile, and distributed employees
• Connect mobile devices and office phones under one company number
• Manage calls, voicemail, and faxes from their mobile phone
• Eliminate costly PBX hardware and its maintenance
• Significantly reduce on-going operating costs
• Add users and phones anytime

2. What’s new with RingCentral Office@Hand from AT&T?

With RingCentral Office@Hand from AT&T, the following major categories of features being added:
• VoIP (inbound and outbound) on mobile clients (iOS and Android)
• Desktop IP phones
• Softphones on PC and Mac
• Mobile configuration support on iPhone & Android
• Miscellaneous added features to meet parity with AT&T

3. What are the Office@Hand Editions?

The following are the Office@Hand Editions:

Standard, Premium, and Enterprise

NOTE:  To know more about the difference of the Office@Hand Editions, click here.

Features

1. What is a user?

Any device that requires a dial tone for a user to make and receive calls is considered a “user”. For example, a customer who needs eight (8) desk phones, one (1) reception phone, and one (1) conference phone in their office would require a quote for 10 users. Each of these phones needs a dial tone to make and receive calls; therefore, there are a total of 10 devices, which equals 10 users.

2. How many users can I have on my Office@Hand phone system?

You can have up to 800 users on your Office@Hand service.

3. Will I continue to enjoy the great features of my previous AT&T Office@Hand service?

Yes, you can still enjoy the features you have with your previous AT&T Office@Hand such as:
• Company Number (Toll-Free or Local Number)
• Dedicated Fax Number (Local Number)
• Dial-by-Name directory
• Do-Not-Disturb feature
• Voicemail box per user
• Call Screening feature (ability to block call without Caller ID or from specific numbers)
• Faxing Capability and more

4. What are the additional features for RingCentral Office@Hand from AT&T?

With your Office@Hand service, you get:
• 800 numbers
• Local numbers
• Caller ID Control
     • Caller ID Name
     • Adding numbers
     • Changing Caller ID display
• VOIP Calling
     • Desktop IP Phone
     • SoftPhone
     • ATA
• Voicemail & Greetings
     • Visual Voicemail
     • Greetings
     • Voicemail
• Call Management
     • Answering Rules
     • Call forwarding
     • Call screening
     • Call Flip
     • Call logs
     • Presence
     • Message Alerts
     • Missed Call Notification
• Cloud PBX
     • Music on Hold
     • Music while connecting
     • Auto-receptionist
     • Extensions
     • Dial by name directory
• Cloud Fax
     • Fax out
     • Call controller
• Mobile apps (Inbound and outbound)
     • iPhone
     • Android

5. Will there be changes to the Office@Hand user interface?

Yes, the new user interface has improved usability.

6. Do I need a FAX machine with my phone system?

No. Office@Hand includes the Cloud Fax feature for sending faxes without the need for a fax machine. In addition, each Office@Hand voice phone number can also receive incoming faxes.

Initial Setup

1. I have a new RingCentral Office@Hand from AT&T account, what do I need to do before I set up my service?

• Prepare information regarding equipment
• Router Type
• Perform QoS Test

2. Who can I call to assist me in setting up my service?

You may call RingCentral AT&T Support at 1-866-563-4703.

3. How long will it take to complete my setup?

An initial set-up can take up to an hour.*

4. Where can I download the RingCentral Office@Hand from AT&T mobile app?

For iOS you may go to iTunes App Store. For Android users, you may go Google Play. Download and install the app, then log in using your RingCentral number and password.

Configuration

1. Why do I need to adjust my router?

Routers handle data traffic among many devices. If you’re not getting optimal performance from your VoIP phone service, you need to manage the traffic to make sure there is enough bandwidth for your service to perform optimally. In order to make sure that your routers are configured properly, you need to follow the Quality of Service (QoS) best practices for your router.

2. Why do I need to optimize my router for Voice (VoIP) traffic?

In this case, adjusting the QoS will allow packets containing voice data, which is mandatory for maintaining the highest quality phone communication performance, to be treated as critical and therefore given top priority. Unless you instruct your network router to prioritize voice over data traffic, the two types of traffic will compete, often at the expense of voice quality. When your voice traffic is prioritized, the audio performance will be smoother, jitter will be reduced, and the overall user experience at both ends will dramatically improve.

3. What is Quality of Service (QoS)?

Quality of Service or (QoS) is a digital network solution that prioritizes your network traffic, including voice and multimedia, to ensure that your key data has priority over less important traffic during times of high usage. To learn more, click here.

4. What is number porting?

Number porting is the handoff of a phone number from one carrier to another at the request of a customer. It allows the customer to take unique numbers with them.

5. How can I set up porting numbers into my RingCentral Office@Hand from AT&T account?

You will need to initiate the porting request from the online service interface using your new Office@Hand service credentials. To learn more, click here.

6. Can I port my existing business numbers to my RingCentral Office@Hand from AT&T service?

First you have to determine that your number is eligible for transfer. If eligible, you can process the number transfer by clicking this link.

7. What are the things that I need to prepare before processing my number to be transferred into my RingCentral Office@Hand from AT&T Service?

• Name of the Account Holder (authorized to make changes to the account)
• Name of the Company
• Billing Telephone Number
• Service Address (location where you receive phone service)
• Billing Address (required for mobile phone numbers)
• Account Number (required for mobile numbers)
• PIN (required for mobile numbers)

Services

1. Can I use my existing AT&T Office@Hand mobile application on my mobile phone/smartphone?

Once you have been successfully migrated from RingCentral Office@Hand from AT&T service, you need to download the newest version from your account in order to enjoy the added features.

2. Can I use desktop IP phones with this service?

With RingCentral Office@Hand from AT&T service, you can add desktop IP phones to receive and make outbound calls.

3. Can I make international outbound calls using this service?

Yes, you can have your international outbound calling enabled by your Admin, which will allow you to place calls internationally.

4. Will I need to install any application on my phone or computer to make outbound calls?

You have the option of downloading our RingCentral Office@Hand from AT&T applications on your computer and smartphones according to your set-up preference.

5. What are the system specifications for the RingCentral Office@Hand from AT&T service?

• Minimum of 100kbps per line to go online
• Windows XP, Vista, 7
     • Pentium or above processor or compatible
     • Minimum of 512MB of memory 
     • 200MB of hard drive space
• Mac OS 10.4 Tiger or latest (Mac OS Lion)
     • G4 500 Mhz or any Intel processor
     • 512 MB of memory
     • 30 MB of hard drive space

6. How do I change CTN or Mobile Wireless Number?

If you want to change CTN or Mobile Wireless Number, contact Customer Support Toll-Free number 866-563-4703 and choose option 1 for further assistance.

Charges, Rates and Billing

1. Will my existing wireless minutes be deducted when using RingCentral Office@Hand from AT&T service?

Yes. It will depend on the type of calls you will make or receive. For example, if you have set it up as one of the forwarding numbers and if the current mobile plan is not unlimited.

2. What are the international rates for RingCentral Office@Hand from AT&T?

When enabling International Calling, the administrator will see the list of international area codes, with rates for each. Rates displayed are AT&T World Connect rates and are subject to change.

To know more about the RingCentral Office@Hand from AT&T international rates, click here.

3. Are there any limits or charges on my RingCentral Office@Hand from AT&T minute usage?

We have unlimited inbound minutes, regardless of what service plan you have. The only exception is for international calling minutes.