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Office@Hand for Office 365 Overview
Article #8362

I want to use Office@Hand for Office 365, how do I install it on Google Chrome?

Office@Hand for Office 365 seamlessly integrates business communications into your cloud work environment, transforming Microsoft Office 365 into an enterprise-grade communications hub with a powerful and easy-to-use interface that makes it easy for end-users to deploy and for IT to manage.

Office@Hand for Office 365 integration is available for Mail, Calendar, Contacts and Tasks.

Office@Hand for Office 365 Features
Installation
Logging in to Office@Hand for Office 365
Authorizing Outlook 365 App
Default View Interface
Placing a Call
Sending a Text Message
Checking your Office@Hand messages
Browsing your Contacts list
Checking the Call Log
Setting up a Conference
Configuring Office@Hand for Office 365 settings

Office@Hand for Office 365 Features

  • Connect to a Microsoft Office 365 user account and an Office@Hand Office subscription.
  • Click-to-dial any phone number that appears in the Office 365 Mail application.
  • Initiate outbound calls directly from your Office 365 Mail or web interface with the integrated dialer or redirect them to your device of choice.
  • View incoming caller ID while working in the Office 365 Mail app.
  • Send and receive business SMS from the Office 365 Mail app.
  • View your complete communications history — calls, texts, faxes, and voicemails from your Office 365 Mail application.
  • Combine Office@Hand and Office 365 contacts in one easy-to-search screen
  • Schedule Office@Hand Meetings or audio conferences from within Office 365 Calendar application

Installing the Office@Hand for Office 365 Chrome Extension

  1. Make sure you have the latest version of Google Chrome.
    Note: You may skip this step if your Google Chrome is already up to date. Go to Step 2.
    To do this, go to Settings > About Google Chrome. You should see this notification:

  2. Launch Google Chrome and then navigate to the Chrome Web Store.
  3. Type Office@Hand on the search box.

  4. Look for Office@Hand for Office 365, then click + ADD TO CHROME.

  5. Click Add Extension to confirm the installation.

    Note: You will see this confirmation on the upper right corner of your screen once Office@Hand for 365 has been successfully added to Chrome

  6. .Log in to your Office 365 account on Chrome.

Logging in to Office@Hand for Office 365

  1. Open Office@Hand for Office 365.
  2. Log in to your Office@Hand for Office 365 account.

    Note: Set Remember me to on to stay logged in to Office@Hand for Office 365.

Authorizing Outlook 365 App

In order for Office@Hand for Office 365 to access your emails, contacts, calendar, and tasks, the app needs to be authorized first.

  1. Click the Settings    icon from the navigation bar.
  2. Click the Authorize button on the Settings screen.

Default View Interface

Office@Hand for Office 365 displays the Dialer menu by default after you have logged in.

You will see the following buttons on top of the screen:

  1. Use the Collapse button to minimize Office@Hand for Office 365 to have more reading area.

  2. Click the Expand button to restore the app back to its position.

  3. The Logout button logs you out of Office@Hand for Office 365.

    Note: Clicking this button does not sign you out of Office 365.

Navigation Bar Buttons

The navigation bar is located on the left side of the Office@Hand for Office 365 pane.

It is composed of the following buttons:
 – Dialer icon Dialer
 – Compose text icon Compose text
 – Messages icon Messages
 – Contacts icon Contacts
 – Call log icon Call Log
 – Schedule conference
 – Settings

Placing a Call

Make sure you are logged in to Office@Hand for Office 365 before following the steps below:

Note: In case you do not have ready access to your AT&T desk phone or AT&T softphone, you can use a non
AT&T device such as your cell phone or home phone.

Outbound calling is only available via WebRTC to an AT&T provisioned device (either desktop app or deskphone) available on your account.  Custom numbers cannot be used.

  1. Click the Dialer  icon.
  2. Click the drop-down arrow to choose a device for making an outbound call.

  3. Click the number you want to use for making a call.

  4. Dial the number you would like to call using any of the following methods below:
    1. Using the Dial pad
    2. Typing the number in the To: text box
    3. Clicking the Contacts button
    4. Using Click to Dial
      1. Using the Dial pad
        Enter the number by clicking the numbers on the dial pad.

      2. Typing the number in the To: text box
        Type the number or name of the contact you want to call in the To: text box.

        Notice that as your start typing, Office@Hand for Office 365 will search across your Office@Hand Corporate Directory, Personal Contacts, and your Office 365 Contacts to try to find a match.

      3. Clicking the Contacts button.
        Clicking the Contacts    button opens up your Contacts list. Click the name of the person you want to call.

      4. Using Click to Dial
        All phone numbers in your email become clickable links which can be dialed and called right from your Office 365 window. Click the number you want to call, then click Ok on the confirmation window.

  5. Enable Press 1 to start a call if you want to be prompted to press 1 first before ringing the phone you dialed. This step is optional.
  6. Click the Call button to make a call.
    Note: If you choose to call a number using Click to Dial, this button is not available anymore.

Sending a Text Message

Make sure you are logged in to Office@Hand for Office 365 before following the steps below:

  1. Click the Compose text    icon.
  2. Click the drop-down arrow to choose a number to send a message from.

  3. Click the number you want to use for sending a message.

  4. Enter the number you would like to send a message to by using any of the following procedures below:

    Typing in the To: text box
    Clicking the Contacts button

    Typing in the To: text box
    Type the number or name of your message’s recipient in the To: text box.

    Clicking the Contacts button
    Clicking the Contacts    button opens up your Contacts list. Click the name of the person you want to message.

  5. Type your message in the Type text box.

    Put a check on Group into one conversation to group extension numbers into one conversation.
    Click Send to send message.

Checking your Office@Hand Messages

Make sure you are logged in to Office@Hand for Office 365 before checking your messages.
You can view all your Voice, Fax, and Text messages in the Messages screen. It displays all the messages
you have received for the past week. Messages are organized in tabs, such as All, Voice, Fax, and Text.

  1. Click the Messages    icon.
  2. Click a specific tab to view your messages of that type.
    You may also type keywords in the search box to look for your messages.

  3. Click the message you want to view.

Browsing through your Contacts List

Make sure you are logged in to Office@Hand for Office 365 before following the steps below:

  1. Click the Contacts    icon.
  2. The Contacts screen appears with the list of all your corporate and personal contacts.

  3. Finding a contact can be easily done by typing keywords in the search box.

  4. View your contact’s details by clicking the Info   icon.

Checking the Call Log

Make sure you are logged in to Office@Hand for Office 365 before following the steps below.
Your Call Log is organized into two views, namely: All and Missed. Clicking the All tab displays all the calls. The Missed tab displays only the calls you have missed.

  1. Click the Call Log    icon.
  2. The Call Log screen appears with the list of all your corporate and personal contacts.

  3. Click a specific tab to view your messages of that type.
    You may also type the phone number or name of your contact in the search box to filter the contacts view.

  4. The Call Log screen appears with the list of all your corporate and personal contacts.

Setting up a Conference

Make sure you are logged in to Office@Hand for Office 365 before following the steps below.

  1. Click the Schedule Conference    icon.
  2. The New Conference screen displays the Dial-in-Number, screen your host code, and the participant code that you distribute to people whom you wish to participate in your conference.

  3. Enable International participants if you have attendees from other countries.
    This displays a list of countries along with their respective dial-in numbers. The list is searchable; you can type in the first few letters of the country name to avoid scrolling through the entire list.

    Select the country by ticking the corresponding check box.

  4. Click Save in Calendar to automatically set up the conference in your calendar.
  5. Your Office 365 Calendar shows up.
    Click the event to modify the details of your conference, then click Edit.

    Click Delete if you want to remove the set conference instead.

  6. Click Conference Commands if you want to view the conference command shortcuts.

Configuring Office@Hand for Office 365 settings

Clicking the Settings icon will allow you to enable the following:

  1. Calling
  2. Desktop notifications
  3. Click to dial

This is where you can authorize Office@Hand for Office 365 to have access to your Office 365 emails,
contacts, calendar, and tasks.

Click End User License Agreement, if you want to review the document.

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