RingCentral Office@Hand from AT&T

Learn how to use features from RingCentral Office@Hand from AT&T. Access our self-help options including our How To Videos to set up and use this application to communicate with customers.

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Office@Hand: Desktop App HUD
Article #8281

How do I set up the Office@Hand Desktop App Head-Up Display?

Office@Hand for Desktop Head-Up Display (HUD) allows you to improve your business’ call management by providing a more convenient interface for receiving incoming calls and managing your extensions’ presence from the Office@Hand Desktop App.

Key Features & Benefits

  • Single interface to manage incoming calls and presences from desktop.
  • View up to 100 user extensions’ real-time presence status.
  • Visibility of the currently active calls.
  • Ability to pickup incoming calls on behalf of other extensions.
  • Quick transfer and conferencing.Easy list management: add, delete and re-arrange extensions (drag and drop) in the HUD list.
  • Automatically synced across desktop app and desk phones.
  • Search Contacts within the HUD on dock and undock view.

Enable and Set up Desktop App HUD
How to Dock/Undock the HUD window
Adding/Removing extensions to the HUD list 
Search for a Contact on HUD
Managing calls with HUD
Call Monitoring for the Desktop App HUD
Park Locations for the Desktop App HUD

Enable and Set Up Office@Hand for Desktop HUD

  1. Log in your account on the Office@Hand Desktop App.
  2. Go to Settings.

    Go to Settings.

  3. Go to Calls > Incoming tab, Switch HUD on.

    Switch HUD On.

    Note: You may also enable Ring when any user I am monitoring receives an incoming call.

    You can enable Ring when a user you're monitoring receives a call.

  4. Click the HUD icon. 

    Click the HUD icon.

    Note: For Initial set-up, Click Create to manage user extensions in the HUD list.

    Click Create

  5. Select the contact/s from the list, and then click Add.

    Click Add

  6. Click Save.

    Click Save

    Note: Extensions in the HUD list are automatically synced with your Desk phones. If you set up Presence on your Online account, the settings will sync and appear on your Office@Hand Desktop app’s HUD list. If the HUD list is edited on the Desktop app HUD, the changes will sync with your Presence appearance settings on your Office@Hand Online account.

How to Dock/Undock the HUD window

The HUD window can be docked (viewed inside the Office@Hand app) or undocked (viewed on a separate window).

Note: By default, HUD is docked in the Office@Hand Desktop app.

Undock HUD window

Viewing the HUD list on a separate screen aids in easy call handling. Click Undock to see the complete HUD list on a separate screen.

Click Undock

Dock HUD window

If you have undocked the window and you would like to view it inside the Office@Hand Desktop app instead, click Dock.

Click Dock.

Adding/Removing extensions to the HUD list

To Add or Remove an extension to/from the HUD list, follow the steps below.

  1. Log in your account on the Office@Hand Desktop App.
  2. Click the HUD icon.

    Click the HUD icon

  3. Click the Edit icon to add/ remove contacts on the HUD list.

    Click the Edit icon

    Add

    Add

    Remove

    Remove

  4. Click Save.

    Click Save.

Type the name of the contact or extension (i.e., park location name) in the Search field. Typing characters in the search field will narrow down the results.

Search for a contact on HUD.

Managing calls with HUD

There are many ways you can manage calls with HUD:

Pre-Call Commands
Active call Commands
Transfer Calls via HUD
Add to Conference Call Command  

Pre-Call Commands

On the HUD list, mouse over a name to place a call or send a text message to the extension. 

  • Call – When you mouse over a name in your HUD list, you can click Call to dial the number assigned to that extension.
  • Text – When you mouse over a name in your HUD list, you can click Text to send a text message to the number assigned to that extension.

    Pre-Call Commands

Active call Commands

When you are on an active call, mouse over an extension to see additional options you can perform with HUD. These are Call, Text, Transfer, and Add to Conference.

Active Call Commands

Call – This option will allow you to call an extension in your HUD list.

Note: When you are on an active call and you click this option, it will automatically place your current call on hold.

Text – This option will allow you to send a Text message to an extension in your HUD list.

Transfer – This option will allow you to transfer your active call to an extension in your HUD list.

Note: When you are on an active call and you click this option, it will automatically place your current call on hold.

Add to Conference Call – This option will allow you to add an extension to a conference call with your active call.

Note: When you are on an active call and you click this option, it will automatically place your current call on hold.

 

Transfer Calls via HUD

You can transfer your active call to another extension by Warm Transfer, Blind Transfer, or To Voicemail.

  1. During an active call, click the HUD icon if your HUD list is docked. If the HUD list is undocked, proceed to step 2.

    Click the HUD icon

  2. Mouse over the User or extension where you want to transfer your active call, and then click Transfer

    Click Transfer

  3. When you click Transfer, you will have 3 options:
    Three options to transfer

    1. Warm Transfer – When you select Warm Transfer, you have the option to talk to the party where you want to transfer the call, before completing the transfer.

    When you are ready to complete the transfer, click the Complete Transfer button.

    2. Blind Transfer – When you select Blind Transfer, your active call will be transferred immediately to the extension that you selected.

    Note: You will not have the option to talk to the party where you transferred the call.

    3. To Voicemail – When you select To Voicemail, your active call will be transferred immediately to the Voice

    Mailbox of the extension that you selected.

Add to Conference Call Command

With HUD you can also instantly add Users to your active calls, by clicking the Add to Conference button User-added image. 

  1. During an active call, click the HUD icon if your HUD list is docked. If the HUD list is undocked, proceed to step 2.

    Click the HUD icon.

  2. Mouse over the User or extension that you want to add to your active call, and then click Add
    Note: You can add up to 6 Users to have 7 conference participants in total, including you.

    Click Add.

    QUICK TIP: Your active call will be placed on hold immediately after clicking on the Add button, and then Line 2 will open on your RingCentral Desktop app to call the User that you selected. 

  3. When you are ready to add the User to a Conference, click the Add button. 

    Click the Add button.

    Note: To hang up on either line, mouse over the Conference participant, and then click the hang up button on the participant’s avatar. Clicking on the Red hang up button at the bottom of the app will hang up your call and disconnect both parties. 

    Hang up on either line.

Call Monitoring for the Desktop App HUD

With the RC Desktop App HUD, you can monitor your colleague’s call with additional functionalities such as whisper, barge, takeover. Set up your account’s presence, and call monitor permissions to utilize Call Monitoring for the Desktop App HUD.  For more information go to Call Monitoring for the Office@Hand Desktop App.

Park Locations for the Desktop App HUD

Park Locations is a feature on the Desktop App HUD that allows you to park a call privately that can only be answered by users within the group.  For more information go to Park Locations for the Office@Hand Desktop App. 

Setting up Presence permissions

  1. Log in to your Office@Hand account, go to Users.

    Go to Users

  2. Click on the User you wish to configure.

    Click on the user you wish to configure.

  3. Go to Phones & Numbers > Presence.

    Go to Phones and Numbers, and then Presence.

  4. Under Permissions you may Select users permitted to answer my calls. Click Save to proceed.
    Note:  Set Allow other users to see my Presence status to On.

    Select users permitted to answer my calls.

Keywords: Office@Hand for desktop, Head-up display, HUD, new features, 8281, desktop app, softphone