AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Head-Up Display (HUD) – Overview | AT&T Office@Hand Desktop App

Article #8281

AT&T Office@Hand for Desktop Head-Up Display (HUD) allows you to improve your business’ call management by providing a more convenient interface for receiving incoming calls and managing your extensions’ presence from the Office@Hand Desktop App.

Head-Up Display (HUD) – Overview | Desktop App

Key Features & Benefits

  • Single interface to manage incoming calls and presences from desktop.
  • View up to 100 user extensions’ real-time presence status.
  • Visibility of the currently active calls.
  • Ability to pick up incoming calls on behalf of other extensions.
  • Quick transfer and conferencing.
  • Easy list management: add, delete and re-arrange extensions (drag and drop) in the HUD list.
  • Automatically synced across desktop app and desk phones.
  • Search Contacts within the HUD on dock and undock view.

Type the name of the contact or extension (i.e., park location name) in the Search field. Typing characters in the search field will narrow down the results.

Search for a contact on HUD.

Call Monitoring for the AT&T Office@Hand Desktop App HUD

With the AT&T Office@Hand Desktop App HUD, you can monitor your colleague’s call with additional functionalities such as whisper, barge, takeover. Set up your account’s presence, and call monitor permissions to utilize Call Monitoring for the Desktop App HUD.  For more information go to Call Monitoring for the Office@Hand Desktop App.

Park Locations for the AT&T Office@Hand Desktop App HUD

Park Locations is a feature on the AT&T Office@Hand Desktop App HUD that allows you to park a call privately that can only be answered by users within the group.  For more information go to Park Locations for the AT&T Office@Hand Desktop App

For setting up Presence Permissions, go to Presence – Allow Monitoring on Users Extension | AT&T Office@Hand for more information.

Using RingCentral Phone Head-Up Display

See links below to optimize AT&T Office@Hand Desktop App Head-Up Display features.

Head-Up Display (HUD) – Enable and Set Up | AT&T Office@Hand Desktop App
Head-Up Display (HUD) – Dock/Undock Window | AT&T Office@Hand Desktop App
Head-Up Display (HUD) – Add/Remove Extension on List | AT&T Office@Hand Desktop App
Head-Up Display (HUD) – Pre-call Commands | AT&T Office@Hand Desktop App
Head-Up Display (HUD) – Active Call Commands | AT&T Office@Hand Desktop App
Head-Up Display (HUD) – Transfer Calls | AT&T Office@Hand Desktop App
Head-Up Display (HUD) – Add to Conference | AT&T Office@Hand Desktop App

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