RingCentral Office@Hand from AT&T

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Nicknames for Caller ID numbers on the Office@Hand Mobile App
Article #9333

What are Nicknames for Caller ID numbers?

Office@Hand Company Phone Numbers can be assigned with a different name or label. It helps both the Account Administrator and Users to easily locate the number when configuring the advanced call handling rules, outbound Caller ID, or reassigning a direct line. This feature helps you save time spent in going through a long list of numbers in your Office@Hand Online account, Desktop App, and Mobile App.

Note:  This feature is available to all plans with the Enterprise UI enabled.

Only Account Administrators can set the label or name for your Company’s Phone Number. If you are an Administrator, see Setting the Company Phone Number Name or Label to learn how to assign or change the name for your Company’s Phone Number.

When the Administrator assigns or changes a Phone Number’s name or label, it gets synchronized on your Off@Hand phone system. When viewing your Office@Hand Desktop App, you will see updated labels in the following sections:  

Keypad menu: Outbound Caller ID

 

Extension Settings

Outbound Caller ID

You can access this section by tapping the following menus: My Profile > Extension settings > Outbound caller ID, and then tap the By feature tab.

When selecting an Outbound caller ID for RingOut from web, RingMe (outgoing to caller), Call flip, Fax number, Additional desktop app, and Common phone, you will see the company phone number label in the selection list:

Outbound Fax Settings

You can access this section by tapping the following menus: My Profile > Extension Settings > Outbound Fax Settings.

When selecting the Fax number, you will see the company phone number label in the selection list:

Phone System

You can access this section by tapping the following menus: My Profile > Phone System > Company Numbers and Info.

Mobile App Settings

You can access this section by tapping the following menus: My Profile > Mobile app settings > Caller ID.

See Also:
Office@Hand: Company Numbers Overview

Keywords: 9333, Caller ID number, nicknames, company phone number, setting phone number name