AT&T Office@Hand

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Meetings – Migration to new app for AT&T Office@Hand
Article #14834

AT&T Office@Hand customers will be migrated to the new platform for Office@Hand Meetings. Details are provided below.

This upgraded experience with new AT&T Office@Hand Meetings is a simpler way to meet. Our new meeting capabilities will allow you to meet faster, share easier, and hear better — all with carrier-grade security & privacy.

As the Office@Hand administrator for your organization, you’ll need to migrate your users but we will be with you every step of the way during this transition.

Why do we need to move to this new app?

For admins – The new Office@Hand Meetings experience offers a simpler, more intuitive interface that makes it faster to join meetings and share screens. The meetings experience also offers enhanced cloud security and deep analytics.

For users – You’ll be able to enjoy a new, intuitive UI, on the device of your choice and an enhanced in-meeting experience.

When do I have to migrate my team?

We recommend migration by November 14 to avoid any service interruptions and for optimal migration experience. We’re here to help you with this migration in person and also offer documentation to make this transition easy. All customers need to be migrated by December 4.

New Desktop app will be available for download on November 6. New Mobile app will be available for download on November 14.

How long would this take? Will you migrate us at the back end or will we be actively involved?

To migrate users, please aid them in downloading the new applications. This will be available as of November 14. Thank you!

What do I need to do about my recurring meetings on the old platform?

  1. Communicate to your attendees that you are upgrading to a new AT&T Office@Hand Meetings app.
  2. Copy and paste the link into the existing recurring meeting on your meeting invites

What are the Network Requirements for the upgraded Office@Hand Meetings app?

In order to have the optimal quality and user experience, the following settings must be configured in your network. Contact your IT Administrator for assistance.

Whitelisted domains and URL

  • #sjc51-c04-sfu01
  • #sjc51-c04-sfu02
  • #sjc51-c04-sfu03
  • #iad51-c04-sfu01
  • #iad51-c04-sfu02
  • #iad51-c04-sfu03


AT&T Office@Hand Meetings requires to have the following ports open:

  • TCP/UDP: 443
  • UDP: 32768 – 61000

For more information on AT&T Office@Hand Meetings Network Requirements, go to: Network – Requirements and Recommendations | AT&T Office@Hand.