RingCentral Office@Hand from AT&T

Learn how to use features from RingCentral Office@Hand from AT&T. Access our self-help options including our How To Videos to set up and use this application to communicate with customers.

Back to product page

Manual Provisioning for Polycom IP phones  
Article #5706

How do I manually provision a Polycom IP Phone to my AT&T Office@Hand account?

Please check Office@Hand: Desktop and Conference IP phones to know if your device can be set up with Assisted Provisioning. If the model of your Polycom phone is not on the list, then you may provision it manually.

Before you proceed with the Manual Provisioning, make sure to do the following:

Your Polycom phone may have the old or new interface. Older Polycom phone models have the old user interface with a red header. New Polycom phone models have a black header. Click on the link below to proceed.

Manual provisioning for a Polycom device with the OLD interface
Manual provisioning for a Polycom device with the NEW interface

Screenshots of Polycom phone's old and new user interface.

Manual provisioning for a Polycom device with the OLD interface

  1. Launch a web browser and enter the IP address of your phone in the address Bar.
  2. Log in to the phone’s web user interface.

    User Name: Polycom
    Password: 456 or blank

    Log in to phone's web user interface

  3. Click on the SIP tab, and then go to Servers. Using the SIP Information, fill out the required fields.

    Outbound Proxy
    Address: enter the Outbound Proxy from the SIP Information
    Port: 5090
    Transport: UDP only

    Server 1
    Address: enter the SIP Domain from the SIP Information
    Port: You can enter a port number between 5060 and 5090
    Transport: UDP only

    Click on the SIP tab.

  4. Scroll down, and then click Submit.
    Note: Your phone will restart after you slick Submit. After restart, log in to the phone’s User interface again. The phone’s IP address might change after restart.
  5. Click the Lines tab, and then go to Line 1. Using the SIP Information, fill out the required fields.

    Identification
    Display Name: enter the User Name from the SIP Information
    Address: enter the User Name from the SIP Information
    Auth User ID: enter the Authorization ID from the SIP Information
    Auth Password: enter the Password from the SIP Information
    Label: The Label will appear on the phone’s screen

    Server 1
    Address: enter the SIP Domain from the SIP Information
    Port: You can enter a port number between 5060 and 5090
    Transport: UDP only

    Click the Lines tab, and then go to Line 1. Fill out required fields.

  6. Scroll down and look for Message Center. Under Message Center, enter the Subscriber and Callback Contact information.

    Subscriber: enter the User Name from the SIP Information
    Callback Mode: Registration
    Callback Contact: *86

  7. Click Submit.
    Note: Your phone will restart after you click Submit. Your device will restart several times and should have a dial tone when online. If you have further inquiries regarding setup or configuration, visit our Customer Support Center.
    IMPORTANT: DO NOT unplug your phone while provisioning as it may corrupt the phone’s firmware.

Manual provisioning for a Polycom device with the NEW interface

  1. Launch a web browser and enter the IP address of your phone in the address bar.
  2. Log in as Admin to the phone’s web user interface.  

    User Name:  Polycom
    Password:  456 or blank

    Log in as Admin to the phone's web user interface

  3. Click on Simple Setup. Using the SIP Information, fill out the required fields.

    SIP Server
    Address: enter the SIP Domain from the SIP Information
    Port: You can enter a port number between 5060 and 5090

    SIP Outbound Proxy
    Address: enter the Outbound Proxy from the SIP Information
    Port: 5090

    SIP Line Identification
    Display Name: enter the User Name from the SIP Information
    Address: enter the User Name from the SIP Information
    Authentication User ID: enter the Authorization ID from the SIP Information
    Authentication Password: enter the Password from the SIP Information
    Label: The Label will appear on the phone’s screen

    Click on Simple Setup and fill out the required fields.

  4. Click Save.
    Note: Your phone will restart after you click Save. Your device will restart several times and should have a dial tone when online. If you have further inquiries regarding setup or configuration, visit our Customer Support Center.
    IMPORTANT: DO NOT unplug your phone while provisioning as it may corrupt the phone’s firmware.

Keywords: Instructions, Manual, Provisioning, Unsupported, Devices, Polycom, IP Phone