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Manual Provisioning for Cisco phones
Article #5758

How do I manually provision a Cisco IP phone to my Office@Hand online account?

Please check Office@Hand: Desktop and Conference IP phones first, to know if your device can be set up with Assisted Provisioning. If the model of your Cisco phone is not on the list, then you may set it up via Manual Provisioning.

Note: Cisco 7940 & 7960 phones do not work with Office@Hand.

IMPORTANT: If you are setting up your existing device (from another vendor), you must RESET your phone to factory settings before your proceed with the instructions below.

  1. Add an Existing Device for your Cisco phone, and then get the SIP Information for Manual Provisioning.
  2. Get your phone’s IP Address, and then log in to its User Interface.
  3. Determine the type of Cisco phone that you have, and then select from the list below:

    Cisco Desk phones: Old models
    Cisco Desk phones: New models
    Cisco Analog Telephone Adapter (SPA-2102 ATA)
    Cisco Analog Telephone Adapter (SPA-122 ATA)

Cisco Phones: Old models

  1. Click Admin Login.
    Note: You will be asked to enter the Admin username and password. The Default settings are:
    Username: admin
    Password: admin

    Click Admin Login

  2. Click Advanced.

    Click Advanced

  3. Go to Voice, and the click Provisioning. Set the following under Configuration Profile:
    Provision Enable: yes
    Resync On Reset: no
    Profile Rule: leave the field empty / blank.

    Go to Voice, click Provisioning, Set up under Configuration Profile

  4. Scroll down at the bottom of the page, and then Submit All Changes.

    Click Submit All Changes

    Note: Your phone might restart. Just follow Step 1 to 2, and then proceed to the step below:

  5. Go to Voice, and then configure the following settings under Ext 1.
    General
    Line Enable: yes

    SIP Settings
    SIP Port: any number between 5060-5090.

    Go to Voice and configure settings.

  6. Scroll down and look for Proxy and Registration, and then configure the settings below, using the SIP information from your Office@Hand account.

    Proxy and Registration
    Proxy: sip.ringcentral.com
    Outbound Proxy: enter the Outbound Proxy from your SIP information

    Subscriber Information
    Display Name: specify the name that will appear on your phone for identification
    Password: enter the Password from your SIP information
    Auth ID: enter the Authorization ID from your SIP information
    User ID: enter the User Name from your SIP information.
    Use Auth ID: yes

    Scroll to Proxy and Registration, and configure settings.

  7. Scroll down, and then click Submit All Changes.

    Click Submit All Changes

    Note: Your phone will reboot several times during the provisioning process. DO NOT manually turn off / DO NOT unplug your phone during this process. To know if your phone is Online after Manual Provisioning, go to Checking the Status of your Existing Device.

Cisco Phones: New models

  1. Click Admin Login.
    Note: You will be asked to enter the Admin username and password. The Default settings are:

    Username: admin
    Password: admin

    Click Admin Login

  2. Click Advanced.

    Click Advanced.

  3. Go to Voice, and the click Provisioning. Set the following under Configuration Profile:
    Provision Enable: yes
    Resync On Reset: no
    Profile Rule: leave the field empty / blank.

    Go to Voice, then Provisioning, and set the configuration profile.

  4. Scroll down at the bottom of the page, and then Submit All Changes.

    Click Submit All Changes

    Note: Your phone might restart. Just follow Step 1 to 2, and then proceed to the step below:

  5. Go to Voice, and then configure the following settings under Ext 1.
    General
    Line Enable: yes

    SIP Settings
    SIP Port: any number between 5060-5090.

    5.	Go to Voice, and then configure the following settings under Ext 1.

  6. Scroll down and look for Proxy and Registration, and then configure the settings below, using the SIP information from your Office@Hand account.
    Proxy and Registration
    Proxy: sip.ringcentral.com
    Outbound Proxy: enter the Outbound Proxy from your SIP information

    Subscriber Information
    Display Name: specify the name that will appear on your phone for identification
    Password: enter the Password from your SIP information
    Auth ID: enter the Authorization ID from your SIP information
    User ID: enter the User Name from your SIP information.
    Use Auth ID: yes

    Configure settings under Proxy and Registration

  7. Scroll down, and then click Submit All Changes.

    Click Submit All Changes

    Note: Your phone will reboot several times during the provisioning process. DO NOT manually turn off / DO NOT unplug your phone during this process. To know if your phone is Online after Manual Provisioning, go to Checking the Status of your Existing Device.

Cisco Analog Telephone Adapter (SPA-2102 ATA)

  1. Click Admin Login.
    Note: You will be asked to enter the Admin username and password. The Default settings are:
    Username: admin
    Password: admin

    Click Admin Login.

  2. Click Advanced.

    Click Advanced.

  3. Go to Voice, and the click Provisioning. Set the following under Configuration Profile:
    Provision Enable: yes
    Resync On Reset: no
    Profile Rule: leave the field empty / blank.

    Go go Voice, Provisioning, and set up under configuration profile

  4. Scroll down at the bottom of the page, and then Submit All Changes.

    Click Submit All Changes

    Note: Your phone might restart. Just follow Step 1 to 2, and then proceed to the step below:

  5. Go to Voice, and then configure the following settings under Ext 1.
    General
    Line Enable: yes
    SIP Settings
    SIP Port: any number between 5060-5090.

    Go to Voice, and configure settigns under Ext 1.

  6. Scroll down and look for Proxy and Registration, and then configure the settings below, using the SIP information from your Office@Hand account.
    Proxy and Registration
    Proxy: sip.ringcentral.com
    Outbound Proxy: enter the Outbound Proxy from your SIP information
    Subscriber Information
    Display Name: specify the name that will appear on your phone for identification
    Password: enter the Password from your SIP information
    Auth ID: enter the Authorization ID from your SIP information
    User ID: enter the User Name from your SIP information.
    Use Auth ID: yes

    Look for Proxy and Registration and configure the settings.

  7. Scroll down, and then click Submit All Changes.

    Click Submit All Changes

    Note: Your phone will reboot several times during the provisioning process. DO NOT manually turn off / DO NOT unplug your phone during this process. To know if your phone is Online after Manual Provisioning, go to Checking the Status of your Existing Device.

Cisco Analog Telephone Adapter (SPA-122 ATA)

  1. Click Admin Login.
    Note: You will be asked to enter the Admin username and password. The Default settings are:
    Username: admin
    Password: admin
  2. Click Advanced.
  3. Go to Voice, and the click Provisioning. Set the following under Configuration Profile:
    Provision Enable: yes
    Resync On Reset: no
    Profile Rule: leave the field empty / blank.
    Second, the meeting IDs will be validated which reduces the risk of a user mis-keying the meeting ID and landing in a bridge all by themselves.
  4. Scroll down at the bottom of the page, and then Submit All Changes.
    Note: Your phone might restart. Just follow Step 1 to 2, and then proceed to the step below:
  5. Go to Voice, and then configure the following settings under Line 1.

    General
    Line Enable: yes

    SIP Settings
    SIP Port: any number between 5060-5090.

  6. Scroll down and look for Proxy and Registration, and then configure the settings below, using the SIP information from your Office@Hand account.
    Proxy and Registration
    Proxy: sip.ringcentral.com
    Outbound Proxy: enter the Outbound Proxy from your SIP information

    Subscriber Information
    Display Name: specify the name that will appear on your phone for identification
    Password: enter the Password from your SIP information
    Auth ID: enter the Authorization ID from your SIP information
    User ID: enter the User Name from your SIP information.
    Use Auth ID: yes

  7. Scroll down, and then click Submit All Changes.
    Note: Your phone will reboot several times during the provisioning process. DO NOT manually turn off / DO NOT unplug your phone during this process. To know if your phone is Online after Manual Provisioning, go to Checking the Status of your Existing Device.

Checking the status of your existing device

To check if your existing device is Online after manual provisioning, go to Admin Portal > Phone System > Phones & Devices > User Phones. Your existing device is Online when you see a Green Check  Green check icon  next to it.

Check to see if device is online by seeing a green check

Keywords: manual, provision, setup, configure, configuration, cisco IP phone, ip phone, manually
provisioning