Managing virtual on-net users with AT&T Collaborate

Virtual on-net users are phone numbers that aren’t currently part of the AT&T CollaborateSM service but are assigned an extension. Large companies migrating to Collaborate in stages can add virtual on-net users for the numbers that haven’t yet been migrated. During the transition, Collaborate users can use these extensions to dial company users who don’t yet have Collaborate.

You can add virtual on-net users or manage existing ones for your site.

Virtual on-net users appear in the company directory for easy reference. Users at any company site can call a virtual on-net user.

You can edit the first name, last name, and extension for an existing user. To change the phone number that the extension connects to, you must delete the user and create a new one.
You can add users individually or add multiple users at one time. When you add users individually, you can give each one a unique name and the start and end extensions are the same. When you add multiple users, you must add a range of sequential phone numbers and extensions that are not yet part of the Collaborate network. When you add multiple phone numbers as a group, all users in the group are given the same name. For example, you could call all virtual on-net users “Seattle Office.” Users can still find other users by searching their regular company directory. Later, you can manage the phone numbers individually and give each user (phone number) a unique name if you want.

You must assign site forwarding at the user level for the user to be able to dial a virtual on-net number. You can apply this setting to multiple existing users with Bulk management. For new users, you can just include the feature in the user profile.

Add a virtual on-net user
Add multiple virtual on-net users
Delete virtual on-net users
Update virtual on-net users
Assign virtual on-net user at the user level

Add a virtual on-net user

1. On the Collaborate homepage, click Select a site or Switch sites, and then search for or select a site.
2. On the left menu, click Directory. The Directory page appears.
3. In the Company directory section, click Edit. The Company directory page appears.
4. Click Add virtual on-net users. The Add virtual on-net users page appears.
5. Enter a last name and a first name, including the first and last names you want to appear on a call recipient’s caller ID.
   Note: All the virtual users will be given the same name. You can add individual names later.
6. Enter start and end ranges for numbers and extensions.
7. Click Save.

Add multiple virtual on-net users

1. On the Collaborate homepage, on the left menu, click Bulk management. The Bulk management page appears.
2. Click Virtual on-net users. The Bulk assign virtual on-net users page appears.
3. Search for and select the site where you want to assign virtual users.
4. Download, complete, save, and then upload the template.
5. To make sure the template was uploaded successfully, click Validate.
   In the success message that appears, click OK.

Delete virtual on-net users

1. On the Company directory page, from the Actions list, click Delete.
2. To delete individual users, under Select, check each user you want to delete, and then click Apply.
3. To delete multiple users at one time, under Select, click All selectable items, and then click Apply.
4. When you’re prompted to confirm the delete action, click Continue.

Update virtual on-net users

1. On the Collaborate homepage, click Select a site or Switch sites, and then search for or select the site of the virtual on-net user you want to manage.
2. On the left menu, click Directory. The Directory page appears.
3. In the Company directory section, click View only. The Company directory page appears.
4. To see only virtual on- net users, click Type of number, check Non-Collaborate number, and then click Apply.
   Note: Leave Collaborate number unchecked.
5. Select the user you want to manage. The Modify virtual on-net users page appears.
6. You can update the following information:
   • First and last name
   • Phone number
   • Extension
7. When you’re finished, click Save.

Assign virtual on-net user at the user level

1. On the Collaborate homepage, on the left menu, expand Users, and then click Manage users. The Manage users page appears.
2. Search for or select the user that you want. The user’s profile page appears.
3. Click Adjust settings. The Manage settings page appears.
4. Click Enhanced Voice Features bundle. The Enhanced Voice Features bundle page appears.
5. Click Assign features.
6. In the Virtual on-net user section, check the box.
7. Click Assign.