AT&T Collaborate

AT&T Collaborate – Enhanced Mobile is a Fixed Mobile Convergence solution that provides business, desk phone features on mobile phones. Improve mobile communications with your customers and collaborators by providing your high-definition voice business smartphone users the tools they need when connected to the AT&T VoLTE network.

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Manage user features with AT&T Collaborate

As an administrator for the AT&T CollaborateSM service, you can manage features for each user. The features that are available to users depend on the bundles your organization has purchased.

Note: You can change a user’s feature settings, but users can also update many features from their Collaborate homepage.

Get started

Assign bundles and view the Manage settings page
Assign or unassign features

Manage individual features

To find a specific feature, click the corresponding link:

 

Alternate Numbers Intercom
Anonymous Call Rejection Intercom Groups
Automatic Callback Music on Hold
Barge In Exempt N-way Calling
Busy Lamp Field  Virtual on-net users 
Call Forwarding  Outlook Integration 
Call Notify  Personal Speed Dial 
Call Recording  Pre-alerting Announcement 
Call Waiting  Priority Alert 
Caller ID  Privacy 
Contact Center Agent Web Client  Receptionist Web Console 
Contact Center Supervisor Web Client  Selective Call Acceptance 
Customer Originated Trace  Selective Call Rejection 
Directed Call Pickup  Sequential Ring 
Directed Call Pickup with Barge In  Simultaneous Ring 
Do Not Disturb  Site Forwarding 
Fax Messaging  User intercept announcement 
Flexible Seating  Virtual Office 
Hoteling Guest  Voicemail 
Hoteling Host   

Get started

To manage features for a user, first you assign Collaborate bundles, and then assign the features included in the bundles. (Some features are automatically assigned.) To manage the assigned features, you start on the Manage settings page and follow the steps for each feature.

Assign bundles and view the Manage settings page

  1. On the Collaborate homepage, on the left menu, expand Users, and then click Manage users. The Manage users page appears.
  2. Search for or select the user you want to manage. The manage page for that user appears.
  3. Click the Bundles tab. Under Bundle status, assigned bundles show a checkmark, and unassigned bundles show an X.
  4. To assign bundles to this user, click the Edit icon. Available seats for each bundle appear.
  5. Next to each bundle, under Status, click On or Off, and then click Save. You return to the manage page for that user.
  6. To manage settings, click Adjust settings. The Manage settings page appears.

Continue on to assign features.

Assign or unassign features

  1. From the user’s Manage settings page, click the name of the bundle you want to manage. To manage à la carte features, click À la carte.
  2. Click Assign features. A checkbox appears next to each feature name.
  3. To assign a feature, check the box next to the feature’s name. To unassign a feature, uncheck the box.
  4. Click Apply.
  5. To assign advanced features, scroll down the page and click View advanced features.
  6. Repeat steps 2-4.
    Note: You can only assign features in 1 section at a time (common or advanced).

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Manage individual features

You can assign features to a user, edit them, and turn them on or off. Some features are automatically assigned and turned on. All the following procedures start from the Manage settings page.

Alternate Numbers

With the Alternate Numbers feature, you can set up to 10 phone numbers or extensions that can ring the user’s device. If the user’s phone supports distinctive ringing, you can also select 1 of 4 distinctive ring patterns for each number.

  1. On the Manage settings page, click Enhanced Voice Features bundle. The Enhanced Voice Features bundle settings page appears.
  2. Under Common features, assign the feature.
  3. In the Alternate Numbers section, click Set up or Edit. The Alternate Numbers page appears.
  4. To turn on distinctive ringing for each number, check Enable distinctive ringing.
    Note: This option only appears if the user’s phone supports distinctive ringing
  5. To add alternate numbers:
    • Click Assign numbers.
    • Do 1 of these things:
      – Enter a 10-digit phone number. To search for and select an available phone number, click the Search icon.
      – Enter an extension.
    • To select a ring pattern, use the Ring pattern list.
    • Click Save.
  6. When you’re done adding alternate numbers, click Save.
  7. To change an existing number, click the Edit icon, and then repeat steps 4-6.
  8. To delete an alternate number:
    • Click the Delete icon.
    • In the message that appears, click Confirm.

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Anonymous Call Rejection

With Anonymous Call Rejection, the Collaborate service rejects calls from unknown callers or from calls that are marked Private. Calls with unavailable caller ID or other caller IDs are accepted. Rejected callers receive a message that the user isn’t accepting calls from unidentified callers.

  1. On the Manage settings page, click Basic Voice Seat. The Basic features page appears.
  2. In the middle of the page, click View advanced features, and then assign the feature.
  3. In the Anonymous Call Rejection section, under Status, turn the feature on or off.

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Automatic Callback

When the user has the Automatic Callback feature and makes a call to a busy number, Automatic Callback monitors the number. When the number becomes free, Automatic Callback calls the number and alerts the user.

  1. On the Manage settings page, click Basic Voice Seat. The Basic features page appears.
  2. Scroll down the page, click View advanced features, and then assign the feature.
  3. In the Automatic Callback section, under Status, turn the feature on or off.

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Barge In Exempt

To prevent users from having their number or extension interrupted mid-call by the Directed Call Pickup with Barge In feature, you can designate a user as Barge In Exempt.

  1. On the Manage settings page, click Enhanced Voice Features bundle. The Enhanced Voice Features settings page appears.
  2. Scroll down the page, click View advanced features, and then assign the feature.
  3. In the Barge In Exempt section, under Status, turn the feature on or off.

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Busy Lamp Field

For information about this feature, see Manage Busy Lamp Field.

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Call Forwarding

Call Forwarding features include Always, Busy, No Answer, Not Reachable, and On a Schedule.

  1. On the Manage settings page, click Basic Voice Seat. The Basic features page appears.
  2. In the Call Forwarding section, click Set up or Edit. The Call Forwarding page appears.

Call Forwarding – Always, Busy, and Not Reachable

  1. On the Call Forwarding page, in each of these sections, click Set up or Edit. The Call Forwarding page for the feature appears.
  2. Under Forward calls to, enter a phone number or extension.
    Note: In Call Forwarding – Always, check Turn on ring reminder, if you want.
  3. Click Save.

Call Forwarding – No Answer

On the Call Forwarding page, in the Call Forwarding – No Answer section, click Set up or Edit. The Call Forwarding – No Answer page appears.
Under Forward calls to, enter a phone number or extension.
In the Number of rings before call is forwarded box, select a value. These range from None to 10.
Click Save.

Call Forwarding – on a Schedule

This feature redirects incoming calls that match specific criteria to another number.

  1. On the Call Forwarding page, in the Call Forwarding on a Schedule section, click Set up or Edit. The Call Forwarding on a Schedule page appears.
  2. Under Default call forward number, enter a 10-digit phone number or an extension.
  3. Check Turn on ring reminder, if you want.
  4. Click Add criteria. The Add criteria page appears.
  5. Enter a criteria name, select an action, and then assign schedules (Business and Holiday).
  6. Enter the phone numbers (up to 12) that you want to forward calls to. Complete any additional requirements as prompted.
  7. Click Save.

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Call Notify

Users with the Call Notify feature receive a notification when they miss a call that matches set criteria. You can specify the email address and voicemail number where the user receives notifications.

  1. On the Manage settings page, click Basic Voice Seat. The Basic features page appears.
  2. Scroll down the page, click View advanced features, and then assign the feature.
  3. In the Call Notify section, click Set up or Edit. The Call Notify page appears.
  4. In the Send e-mail to field, enter the email address where the system will send notifications.
  5. Click Add criteria. The Add criteria page appears.
  6. Enter a criteria name, select an action, and then assign schedules (Business and Holiday).
  7. Determine the phone numbers that will initiate and receive notifications:
    • To enter specific phone numbers, under Notify calls from, select Certain phone numbers, and then check Specific phone numbers (up to 12).
    • Enter a 10-digit phone number, and click Add.
  8. Click Save.

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Call Recording

For information about this feature, see Manage Call Recording settings.

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Call Waiting

With Call Waiting, users can receive calls while on an active call. The user puts the first call on hold and accepts the other call.

  1. On the Manage settings page, click Basic Voice Seat. The Basic features page appears.
  2. Under Common features, assign the feature.
  3. In the Call Waiting section, under Status, turn the feature on or off.
  4. To hide caller ID information for the waiting call on the user’s device, check Turn off Call Waiting caller ID.

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Caller ID

This feature displays the caller’s information (usually name and phone number) on the recipient’s phone. Caller ID Blocking prevents others from seeing the user’s caller ID information.

  1. On the Manage settings page, click Basic Voice Seat. The Basic features page appears.
  2. Under Common features, assign the feature.
  3. In the Caller ID section, under Status, turn the feature on or off.
  4. Click Edit. The Caller ID page appears.
  5. Specify the behavior for calls made within your company or site.
    • For user-specific settings, select how caller ID information will appear on the caller’s and recipient’s phones.
  6. To hide caller ID information, under Call line ID delivery blocking policy settings, check Enable call line ID blocking on outgoing calls.
  7. Click Save.

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Contact Center Agent Web Client

Contact centers route incoming calls to a group of users, or agents. You can designate the user as an agent and customize the user’s settings. You must also add this user to a contact center. For more information, see Manage Contact Centers.

Note: Users who are assigned this feature and are assigned to a contact center queue can sign in and sign out of the queue, but they can’t customize their settings.

  1. On the Manage settings page, click Contact Center bundle. The Contact Center bundle page appears.
  2. Assign the feature.
  3. In the Contact Center Agent Web Client section, click Edit. The Contact Center Agent Web Client page appears.
  4. Complete agent settings:
    • Select the agent status and agent threshold profile from the lists.
    • Set the guard timer, which specifies a short time (usually between 2 and 5 seconds) between when a call ends and when a new call is offered to the agent:
      – Use the default setting (timer set to 5 seconds)
      – Use the user’s guard timer setting
      – To turn on the guard timer, check the box and select the number of seconds (1 to 25) from the list.
    • Select the conditions under which this agent is unavailable. You can use the default setting or the same setting as the user, and set the agent’s status to unavailable when:
      – Do Not Disturb is turned on
      – After a specific number of consecutive bounced calls
      – When the agent can’t be reached
  5. When you’re finished, click Save.

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Contact Center Supervisor Web Client

With the Contact Center Supervisor Web Client, the user can monitor call statistics and other supervisor functions.

  1. On the Manage settings page, click Contact Center bundle. The Contact Center bundle page appears.
  2. Assign the feature.
  3. In the Contact Center Supervisor Web Client section, click Edit.

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Customer Originated Trace

When you want a user to be able to trace a threatening or harassing call, assign Customer Originated Trace to the user. When this feature is turned on and the incoming call is from a valid phone number, the user receives a message that the call was traced successfully. If the call was from a phone number that is not valid, the user receives an announcement stating why the call can’t be traced.

Note: Information about traced calls is released only to law enforcement.

  • To turn on Customer Originated Trace from a desktop phone, press *57.

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Directed Call Pickup

With Directed Call Pickup, users can pick up an unanswered call at a different site by pressing *97 and the extension of the ringing line.

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Directed Call Pickup with Barge In

With Directed Call Pickup with Barge In, a user can answer a call that’s ringing another group member’s number, or interrupt a call in progress and establish a conference call. The user enters *33 and the extension of the ringing line. For more information about feature codes, see Feature access codes.

  1. On the Manage settings page, click Enhanced Voice Features bundle. The Enhanced Voice Features bundle settings page appears.
  2. Scroll down the page, click View advanced features, and then assign the feature.
  3. In the Directed Call Pick up with Barge In section, click Edit. The Directed Call Pick Up with Barge In page appears.
  4. To play a warning tone to the connected parties, check Barge In warning tone.
  5. To require only a feature access code to interrupt a call (instead of a feature access code and an extension), check Automatic target selection.
    Note: Automatic target selection is useful when there’s only 1 active call.
  6. Click Save.

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Do Not Disturb

With Do Not Disturb, users can send all calls directly to voicemail without their phone ringing. If a call comes in to the user’s number while it’s busy, and the user has specified that a caller in this case hears a busy signal, the call isn’t sent to voicemail.

To make sure users know when a call is sent to voicemail, use Ring Reminder, which plays a short burst of rings on the primary phone each time a call is sent to voicemail.

  1. On the Manage settings page, click Basic Voice Seat. The Basic features page appears.
  2. Under Common features, assign the feature.
  3. In the Do Not Disturb section, under Status, turn the feature on or off.
  4. To turn on Ring Reminder, check Turn on ring reminder for blocked calls. When blocked calls are sent to voicemail, a short burst of rings plays on the user’s primary phone.

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Fax Messaging

With Fax Messaging, you can manage the user’s fax messaging settings, including the phone number and extension where the user can receive faxes.

  1. On the Manage settings page, click Basic Voice Seat. The Basic features page appears.
  2. Under Common features, assign the feature.
  3. In the Voicemail section, Click Edit. The Manage messages page appears.
  4. Next to Fax Messaging, click Set up or the Edit icon. The Fax Messaging page appears.
  5. Search for and select a phone number, enter an extension, and then click Save.
  6. At the bottom of the Manage messages page, click Save.

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Flexible Seating

For information about this feature, see Manage Flexible Seating Host devices.

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Hoteling Guest

Users with the Hoteling Guest feature can temporarily move their Collaborate phone number and features to the IP phone of another Collaborate user (hoteling host). To designate a user as a hoteling guest, assign and turn on the Hoteling Guest feature. Then you can associate the guest’ number with a host. Hoteling guests can also associate with a hoteling host from their Collaborate homepage or their own IP phone.

  1. On the Manage settings page, click Shared Workspace bundle. The Shared Workspace bundle page appears.
  2. In the Hoteling Guest section, under Status, turn the feature on or off.
  3. Click Edit. The Hoteling guest settings page appears.
  4. Check Limit profile association to <x> hours, and then enter the number of hours you want to set as the limit.
  5. Do 1 of these things:
    • Click Save to return to the Shared Workspace bundle page.
    • Associate this hoteling guest with a hoteling host:
      – Click Assign host. The Select host association window opens.
      – Select a host, and then click Assign.
      – Click Save.

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Hoteling Host

Hoteling guests can temporarily move their Collaborate phone number and features to another user’s IP phone. This user is called a hoteling host. To designate a user as a hoteling host, assign the Hoteling Host feature to that user and turn it on. A host phone might be another user’s phone, a phone in a conference room, or the phone in a visitor’s workspace at another site. A host’s primary device must be an IP phone that supports the hoteling guest’s line keys.

  1. On the Manage settings page, click Shared Workspace. The Shared Workspace bundle page appears.
  2. In the Hoteling Host section, under Status, turn the feature on or off.
  3. Click Edit. The Hoteling host settings page appears.
  4. Check Limit profile association to <x> hours, and then enter the number of hours you want to set as the limit.
  5. Under Access for, choose one of the following options:
    • Company
      Lets any guest in the company use this host
    • Site
      Lets only guests in the host’s site use this host
  6. Click Save.

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Intercom

This feature lets a user connect a call to another user through speakerphone. When the user places the call, the person receiving the call doesn’t need to answer. Instead, the phone automatically answers in speakerphone mode. Intercom is available only with IP phones.

  1. On the Manage settings page, click Basic Voice Seat. The Basic features page appears.
  2. Scroll down the page, and then click View advanced features.
  3. In the Intercom section, under Status, turn the feature on or off.
  4. Click Edit. The Intercom page appears.
  5. Set the options the way you want them. These include Allow auto answer, Outgoing intercom connection (one-way and two-way), and Access list settings that let you customize your list of users whose calls will be accepted.
  6. When you finish setup, click Save.

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Intercom Groups

For information about this feature, see Create and manage intercom groups.

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Music on Hold

  1. On the Manage settings page, click Basic Voice Seat. The Basic features page appears.
  2. Click Assign features.
  3. In the Music on Hold section, check the box, and then click Assign.
  4. In the Music on Hold section, under Status, turn the feature on or off. The Manage music on hold page appears.
  5. Under Settings, select the music or announcement to play to callers on hold. Do 1 of these things:
    • To use music provided by Collaborate, select Use the default audio file.
    • To use a custom audio file (music or an announcement), select Use a custom audio file, and then choose an existing file or record a new file.
  6. Determine whether to use different settings for internal and external calls. Do 1 of these things:
    • To use the same settings for internal and external calls, click Save. You’re done.
    • To use a different announcement for internal calls:
      – Under Modify settings to calls made within the company, check Use the alternate announcement.
      – Select the music or announcement to play to callers on hold, and then click Save.

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N-way Calling

With the N-way Calling feature, users can add up to 15 callers to an active conference call from a phone that supports the conferencing feature.

When you assign the Enhanced Voice Features bundle to a user, N-way Calling is assigned and active.

  1. On the Manage settings page, click Enhanced Voice Features bundle. The Enhanced Voice Features bundle settings page appears.
  2. Under Common features, assign the feature.

Note that there’s no switch to turn this feature on or off. To turn off this feature, you must unassign the bundle.

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Virtual on-net users

This feature is typically used by larger companies that are transitioning to Collaborate. You set up a Virtual on-net users list that includes users who haven’t yet been moved to the Collaborate service. Users who have this feature assigned can dial an extension for a user on the Virtual on-net users list instead of dialing the entire phone number.

  1. On the Manage settings page, click Enhanced Voice Features bundle. The Enhanced Voice Features bundle settings page appears.
  2. Assign the feature.

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Outlook Integration

You can allow a user to download the Outlook Integration app, which integrates the Collaborate service with Microsoft® Outlook®. After the user downloads and installs the app, a Collaborate toolbar appears in Outlook. From the toolbar, users can make calls with 1 click, manage Collaborate features, and see all their Outlook and Collaborate contacts in one place.

  1. On the Manage settings page, click Enhanced Voice Features bundle. The Enhanced Voice Features bundle settings page appears.
  2. Scroll down the page and click View advanced features.
  3. In the Outlook Integration section.

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Personal Speed Dial

With Personal Speed Dial, you can add and delete personal speed dial codes for a user. Designate a 2-digit code for up to 100 phone numbers.

  1. On the Manage settings page, click Basic Voice Seat. The Basic features page appears.
  2. In the Personal Speed Dial section, click Set up or Edit. The Personal Speed Dial page appears, with a list of the existing speed dial codes.
  3. Add, delete, or update a speed dial code:
    • To add a code, click Add code.
      – From the Speed dial code list, select a number between 00 and 99.
      – Enter a phone number or extension and a description, and then click Save.
    • To delete a speed dial code, click the Delete icon next to the code.
    • To update a speed dial code, click the Edit icon next to the code, change the phone number or description, and then click Save.

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Pre-alerting Announcement

Use the Pre-alerting Announcement feature to provide information to callers. When you assign Pre-alerting Announcement to a user, callers hear an announcement before the user’s phone rings. You can use the company default message or a custom message.

You can configure Pre-alerting Announcement so that the caller can interrupt the announcement.

  1. On the Manage settings page, click À la carte. The À la carte features page appears.
  2. In the Pre-alerting Announcement section, click Set up or Edit. The Pre-alerting Announcement settings page appears.
  3. Select a default or custom announcement. For a custom announcement, enter a file name in the file name field, or click Change to search for an audio file. You also have the options to upload an audio file and to record and then upload a file.
  4. To determine when the pre-alerting announcement plays, click Add criteria. The Add criteria page appears.
    • Enter a name for the criteria.
    • In the Action list, choose whether to play or not play the pre-alerting announcement.
    • Select a Business or Holiday schedule.
    • Choose whether you want the criteria to apply to all numbers, anonymous phone numbers, any unavailable number, or up to 12 specific numbers.
      – To set up specific numbers, click Add phone number, enter the phone number, and then click Add.
  5. To forward calls to the user’s primary number, check the box in the Forward calls to section.
  6. Click Save.

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Priority Alert

With the Priority Alert feature, you can set a distinctive ringtone that alerts the user to incoming calls that match specified criteria.

  1. On the Manage settings page, click Enhanced Voice Features bundle. The Enhanced Voice Features bundle settings page appears.
  2. Scroll down the page and click View advanced features. In the Priority Alert section, click Set up or Edit. The Priority Alert page appears.
  3. Click Add criteria. The Add criteria page appears.
    • Under Profile, enter a criteria name.
    • Choose whether to use the priority alert ringtone for the criteria and schedule you specify.
    • Select a schedule (Business or Holiday).
    • Choose the calls that will play a priority alert ringtone.
    • Add specific numbers that will play a priority alert ringtone:
      – Under Criteria, select the options that you want.
      – Under Specific phone numbers, enter the number or numbers you want to add, and click Add after each. To return to the Priority Alert page, click Save.
  4. Below the alert you want to edit, click Edit.
    • Change any of the criteria listed in the previous step, or click Delete to delete this priority alert.
    • Click Save. The Priority Alert page reappears.
    • Click Save.

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Privacy

With the Privacy feature, you can specify how the user’s information is shared in the company directory, and in Auto Attendant extension and name dialing searches.

  1. On the Manage settings page, click Basic Voice Seat, then scroll down the page and click View advanced features.
  2. In the Privacy section, click Edit. The Privacy settings page appears.
  3. Set the user’s privacy settings:
    • Exclude the user’s information from the company directory.
    • Exclude the user’s information when a caller selects the Auto Attendant dial by extension option—excludes the user’s extension from the extension dialing search.
    • Exclude the user’s information when a caller selects the Auto Attendant dial by name option—excludes the user’s name from the name dialing search.
  4. Click Save.

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Receptionist Web Console

For information about this feature, see Manage the Receptionist Web Console.

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Selective Call Acceptance

With the Selective Call Acceptance feature, a user can screen calls based on particular phone numbers, on the day and time, or on workdays versus holidays.

Selective Call Acceptance is a call forwarding precondition, so it overrides basic and advanced call forwarding settings.

  1. On the Manage settings page, click Enhanced Voice Features bundle. The Enhanced Voice Features bundle settings page appears.
  2. Scroll down the page, and then click View advanced features.
  3. In the Selective Call Acceptance section, click Set up or Edit. On the Selective Call Acceptance page, click Add criteria. You have the option to select Walkthrough mode or Advanced mode.
  4. Click Advanced mode. The Add criteria page appears. (If you choose Walkthrough mode, just follow the prompts.)
  5. On the Add criteria page, in the Profile section, enter a criteria name, choose an option in the Action list, and then select schedules (Business and Holiday).
    Note: For each setting, you can specify whether the criteria will cause calls to be rejected or accepted. An accepted call is forwarded; or, if no call forwarding is set, it rings the user’s phone.
  6. Select call forwarding preferences, enter up to 12 phone numbers, and then click Save.
    Note: When a call is blocked, the caller is informed that the user doesn’t want to receive the call.

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Selective Call Rejection

With Selective Call Rejection, a user can screen calls based on particular phone numbers, on the day and time, or on workdays versus holidays.

Selective Call Rejection is a call forwarding precondition, so it overrides basic and advanced call forwarding settings.

  1. On the Manage settings page, click Basic Voice Seat. The Basic features page appears.
  2. Scroll down the page, and then click View advanced features.
  3. In the Selective Call Rejection section, click Set up or Edit. On the Selective Call Rejection page, click Add criteria. You have the option to select Walkthrough mode or Advanced mode.
  4. Click Advanced mode. The Add Criteria page appears. (If you choose Walkthrough mode, just follow the prompts.)
  5. On the Add criteria page, in the Profile section, enter a criteria name, choose an option in the Action list, and then select schedules (Business and Holiday).
    Note: For each setting, you can specify whether the criteria will cause calls to be rejected or accepted. An accepted call is forwarded; or, if no call forwarding is set, it rings the user’s phone.
  6. Select call forwarding preferences, enter up to 12 phone numbers, and then click Save.
    Note: When a call is blocked, the caller is informed that the user doesn’t want to receive the call.

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Sequential Ring

With the Sequential Ring feature, you can define a list of up to 5 phone numbers, not including the user’s hosted voice number (desk phone), that are alerted sequentially when incoming calls match the specified criteria.

  1. On the Manage settings page, click Basic Voice Seat. The Basic features page appears.
  2. In the Sequential Ring section, click Set up or Edit. The Sequential ring page appears.
  3. If you want calls to ring the user’s desk phone (hosted voice number), do the following:
    Check Call the desk phone first.
    Select the number of times that the desk phone will ring.
    Check Continue the sequential ring process if the desk phone is busy, if applicable.
    Check Let callers interrupt the sequential ring process by pressing the pound key (#), if applicable.
  4. In the Sequential phone numbers section, click Add phone number, and select the number of times the user’s other phone numbers will ring.
  5. To turn on answer confirmation, in the Answer confirmation list for each phone number, select Yes.
  6. To add more settings, in the Criteria section, click Add Criteria. You have the option to select Walkthrough mode or Advanced mode. Click Advanced mode. The Add Criteria page appears. (If you choose Walkthrough mode, just follow the prompts.)
    Enter a description, select an action, and then select schedules (Business and Holiday).
  7. Select call forwarding preferences and enter up to 12 10-digit phone numbers.
  8. Click Save.

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Simultaneous Ring

With the Simultaneous Ring feature, you can set up to 10 additional phone numbers that will ring simultaneously when a call comes in to the user’s Collaborate phone number. The first phone that’s answered connects to the call.

  1. On the Manage settings page, click Basic Voice Seat. The Basic features page appears.
  2. In the Simultaneous Ring section, click Set up or Edit. The Simultaneous Ring page appears.
  3. If you don’t want the other specified numbers to ring when the user is on a call, check Don’t ring my numbers if I’m on a call.
  4. Next to Phone numbers, click Add phone number to enter up to 10 other phone numbers that will ring when a call comes in to the user’s primary number.
  5. To turn on answer confirmation, for each phone number select Yes in the Answer confirmation list. With answer confirmation, the user is prompted to press a number on the keypad to complete the call.
  6. To add more settings, under Criteria, click Add criteria.
    • Click Advanced mode. The Add Criteria page appears.
    • Enter a profile name and description, select an action, and then select schedules (Business and Holiday).
    • Select call forwarding preferences and enter up to 12 10-digit phone numbers, and then click Save.
  7. When you’re finished, on the Simultaneous Ring page, click Save.

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Site Forwarding

For information about this feature, see Manage Site Forwarding.

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User Intercept Announcement

With User Intercept Announcement, you can take a user’s phone out of service and provide the caller with an announcement and call routing alternatives.

  1. On the Manage settings page, click Basic Voice Seat. The Basic features page appears. Scroll down the page and click View advanced features.
  2. In the User Intercept Announcement section, under Status, turn the feature on or off.
  3. Click Edit. The User Intercept Announcement page appears.
  4. Under Intercept incoming calls, choose the setting for this user. If you choose to play an announcement and then select User specific, you can upload an audio file, select one from the list, or record an announcement and upload it.
  5. To play the selected announcement and a phone number, scroll down to Options, and check Play announcement and this phone number. Enter a phone number.
  6. To allow callers to press 0 to transfer to another phone number, check the Press 0 to transfer calls to box, and enter the phone number where calls will be transferred. Enter a phone number
  7. Click Save.

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Virtual Office

For information about this feature, see Manage the Virtual Office Voice Portal.

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Voicemail

For information about this feature, see Manage Voicemail.

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