AT&T Collaborate

AT&T Collaborate – Enhanced Mobile is a Fixed Mobile Convergence solution that provides business, desk phone features on mobile phones. Improve mobile communications with your customers and collaborators by providing your high-definition voice business smartphone users the tools they need when connected to the AT&T VoLTE network.

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Manage Music on Hold with AT&T Collaborate

As an administrator for the AT&T Collaborate service with permissions to manage sites, you can manage the music or announcements your callers hear while they’re on hold. You can set the on-hold music for your entire site and for individual departments. You can also set a different announcement or music for an individual user. If you don’t define on-hold music for a department, Collaborate uses the site-level settings.

You can use music that the system supplies, or you can upload custom audio files. You can use separate on-hold music or announcements for calls from outside and calls from within your company. For example, you can announce your hours of operation or special promotions when an external caller is on hold and announce company news when a caller within the company is on hold.

For help with Music on Hold settings for an individual user, see Manage user features.

Manage Music on Hold for a site

  1. On the Collaborate homepage, click Select a site or Switch sites, and then search for or select a site to manage.
  2. On the left menu, expand Administration, and then click Features. The Site feature settings page appears.
  3. In the Music on Hold section, click Set up or the Edit icon. The Manage music on hold page appears.
  4. In the Settings section, decide when you’ll use the Music on Hold feature:
    • To play music or announcements for calls on hold, check Play the music on hold audio file while calls are on hold.
    • To play music or announcements for parked calls, check Play the music on hold audio file for parked calls.
      Note: If you turn off Music on Hold at the site level, that setting will apply to all users at that site, regardless of the individual user’s settings. To turn off Music on Hold for a single user, see Manage user features.
  5. In the Audio codec settings section, from the Audio codec for announcements outside the company list, select a preferred audio codec (optional).
    Note: Audio codec settings determine which coding is used when calls are made.

    • G.722 provides HD voice quality between Collaborate users.
    • G.729 requires minimal bandwidth.
    • G.711 requires the highest bandwidth.
  6. Select the music or announcement to play to callers on hold. Do 1 of these things:
    • To use music provided by Collaborate, select Use the default audio file.
    • To use a custom audio file (music or an announcement), select Use a custom audio file, and then upload or record a file.
  7. Determine whether to use different settings for internal and external calls. Do 1 of these things:
    • To use the same settings for internal and external calls, click Save. You’re done.
    • To use a different announcement for internal calls, under Modify settings to calls made within the company, check Use the alternate announcement. Choose the audio codec (see the details in step 5), and then click Save.

Manage Music on Hold for a department

  1. On the Collaborate homepage, click Select a site or Switch sites, and then search for or select a site to manage.
  2. On the left menu, click Departments. The Departments page appears.
  3. Search for or select a department to manage. The Manage department page appears.
  4. Scroll to the Music on Hold section and follow steps 4-7 in Manage Music on Hold for a site, above.