AT&T Collaborate

AT&T Collaborate – Enhanced Mobile is a Fixed Mobile Convergence solution that provides business, desk phone features on mobile phones. Improve mobile communications with your customers and collaborators by providing your high-definition voice business smartphone users the tools they need when connected to the AT&T VoLTE network.

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Manage caller ID with AT&T Collaborate

With the AT&T Collaborate SM service, caller ID settings define what identifying information appears on the device of the people you call. Caller ID has company-level and site-level settings. Company-level settings define what information is shown for internal calls (between users inside your company or within the same site). Site-level settings define what information is shown for external calls (outside your company) and for calls between users inside the company or within the same site.

For example, in a customer service site, you could show the site’s caller ID information instead of the user’s information when the user calls outside the company. Customers would see the site’s information but be prevented from calling the specific user back.

Manage company-level caller ID settings

Company-level settings control the information that appears for internal calls. You can choose different settings for calls made within your company and calls made within the same site. You can show the user’s extension, the site dialing prefix and the user’s extension, or the user’s 10-digit phone number.

For calls made within the company, the default setting is Show the site prefix and extension. For calls made within the same site, the default is Show an extension.

When a user calls outside the company, the company-level setting always shows the user’s information.

  1. On the Collaborate homepage, on the left menu, expand Administration, and then click Enterprise settings. The Company settings page appears.
  2. In the Caller ID settings section, click Edit. The Caller ID settings page appears.
  3. Choose what to show for calls made within the company:
    – To show just the user’s extension, select Show extension.
    – To identify the user’s site, select Show local area prefix and extension.
    – To show the user’s entire phone number, select Show phone number.
  4. Choose what to show for calls made within a site:
    – To show just the user’s extension, select Show extension.
    – To identify the user’s site, select Show local area prefix and extension
    – To show the user’s entire phone number, select Show phone number.
  5. Click Save.

Manage caller ID settings for a site

Site-level settings control what information appears for external and internal calls. You can choose different settings for external calls, calls made within your company, and calls made within the same site.

For external calls, you can show the user’s information or the site’s information.

For internal calls, you can show the user’s extension, the site dialing prefix and the user’s extension, or the user’s 10-digit phone number. You set the internal caller ID settings at the company level, so if you make no changes to the site-level settings, the company-level caller ID settings for internal calls are used.

  1. On the Collaborate homepage, click Switch to site view, and then search for or select the site you want to manage. The homepage for that site appears.
  2. On the left menu, expand Administration, and then click Features. The Features page appears.
  3. In the Caller ID section, click Edit. The Caller ID page appears.
  4. Specify which caller ID settings to use:
    Use company settings
    Note: If you use company settings, you see the settings that have been applied to your company.
    Use site setting
    Note: If you use this option, go on to step 5.
  5. Under For calls made to numbers outside your company, choose 1 of these options:
    Show the user’s caller ID information to the call recipient
    Show the site’s caller ID information to the call recipient
  6. Under For calls made to numbers inside your company, choose 1 of these options:
    Show an extension
    Show the site prefix and extension
    Use the same setting for calls made to numbers outside the company
  7. Under For calls made to numbers within a site, choose 1 of these options:
    Show an extension
    Show the site prefix and extension
    Use the same setting for calls made to numbers outside the company
  8. Click Save.